Cloud-Based Communication Serves Up Culinary Delights To Customers

Cloud-Based Communication Serves Up Culinary Delights To Customers

In Uncategorized

A recent food startup platform was launched to connect the local tiffin service providers with professionals and homemakers allowing them to experience the real culinary delights of many authentic cuisines. Active around the regions of Chandigarh, the platform offers a variety of cuisines leaving their end customers experience the goodness of homemade food.

Need:
The food startup believes in providing the best-of-time experience to customers by catering home-cooked meals at affordable prices. Their nature of business involves engaging with customers and prospects; an inbound solution is all they wanted to never a miss a call, ensure quick customer responsiveness and efficiently monitor or track calls.

The Solution:
Knowlarity’s inbound solution helped the food startup to manage customer calls in the best way possible. They cater to a range of customers across industries who usually place orders in bulk. The Smart IVR solution enabled them to route customers calls directly to the right person without any hassle. To understand how the solution works – here’s a detailed insight on the product mechanism:

– Every customer call is greeted with a custom message in the company’s choice of language
– Customer base is tracked in order – repetitive customers do not have to share their contact details everytime they call
– If needed, customers can request for delivery to a change of address
– Calls post business hours are taken care of by an automated message
– To ensure personalized interaction with customers, an automated IVR conveys the complete details of the order placed
– An SMS is sent to customers to confirm the order
– Orders can be cancelled using the order ID
– The IVR solution is integrated with the startup’s CRM allowing the entire call management system to be an easy process

Success Factor:
Be it for booking orders, confirming orders or delivering services, the startup manages it’s complete business transaction over a single phone call. Knowlarity’s solution has proven to be very beneficial allowing them to offer a trustworthy experience for customers.

Advantages of Smart IVR:
– Customize call flow as per the business requirement
– Greet customers with personalised touch
– Integrate with CRM for easy call management
– Be available 24*7
– Boost sales and customer support

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Raisa Nair
Raisa Nair
Raisa Nair handles Public Relations & Marketing for South at Knowlarity.

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