Is Your Business Phone Number Easy to Recall?

Is Your Business Phone Number Easy to Recall?

In an age of ATMs, self-help kiosks, multiple texting applications, and online chat, we may incorrectly take it for granted that people prefer these non-human-interfacing modes of communication, to others. In truth, research has shown that 75% of customers still believe that calling on the phone is the most effective way to get a quick response. That’s because when trying to resolve a problem, many customers prefer to interact with another human being rather than with a machine or a faceless entity typing at the other end of the online chat feature. In other words, there’s no denying the fact that your business needs a proper business phone line and a number that is always picked up when a customer wants to reach you.

To ensure a smooth inbound and outbound communications system, large enterprises with multiple departments and phone lines may prefer to set up their own EPABX system and telephony infrastructure. As a smaller-sized business or startup, that is not affordable. At the same time, continuing to operate with a single mobile number as your business line isn’t the best way to go. It’s restrictive, gives customers a poor impression, and a surefire way to lose business, when you miss calls from potential leads. So what’s the solution?

Cloud telephony service providers answer your call for a business phone line and related solutions that are cost-efficient and effective, while ensuring a good return on your investment.

Since the provider hosts all necessary telecommunications infrastructure in the cloud, you don’t have to worry about the heavy cost and effort of setting things up yourself. All you need is a number, purchased from the cloud telephony service provider, or your own phone number ported to the provider.

Since cloud telephony service providers buy numbers in bulk from telecom providers, you have the opportunity to choose one that best suits your business.

Here are the categories of phone numbers you can opt for:

  • Mobile numbers

  • International numbers – local numbers in other countries where you do business

  • Tollfree numbers or 1800 numbers – customers don’t have to pay for calling these numbers – research shows that this can increase inquiries by up to 40%

  • Vanity tollfree numbers or VIP numbers that are easy to remember – read more about them here. They are eye-catchingly perfect for placement on billboards, or in print and television advertisements

  • Virtual numbers that can be used to track your ROI on various marketing campaigns. Virtual numbers can also be used to conduct a voting poll, by asking viewers of a show, or customers to give a missed call to a particular number, or to send an SMS to a particular number, based on their choice.

You can also port your existing number.

If you already have a business number and would like to take advantage of cloud telephony services, you simply need to port your number to your provider of choice. Porting is a simple process that your provider can help you with. Talk to us if you need more information on how to get that done.

Once you buy a number, or have ported your number to a cloud telephony provider, you are set to enjoy a host of benefits, including:

  • Never having to miss a call again thanks to the Interactive Voice Response (IVR) System that you can integrate with your phone line. Your IVR functions like a telephone operator who never sleeps and even politely asks customers who call after hours, to leave a voicemail with their number, for you to call back.

  • The ability to use a professional voice conferencing facility to connect with your teams or suppliers – this service is sometimes provided free of cost by providers like Knowlarity.

  • The possibility of integrating your phone system with your Customer Relationship Management (CRM) system, so you can view all customer details in one dashboard.

  • The call recording service, which records every call in an mp3 format. You can then play back your previous conversations with customers and learn from them.

  • In-depth logs and analytics of your inbound and outbound calls, in detailed reports.

  • Storage of all your call data on a highly secure cloud server.

  • Comprehensive engineering support from your cloud telephony service provider, to ensure the smooth running of the services you use.

You can even easily learn to make simple changes that you need in the services that you use. You don’t need to be tech-savvy, or have an engineering degree to do that. But even better, your cloud telephony service providers will help you make any changes you need, to customize your service to your business.

It’s clear that using cloud telephony services will help you generate more leads and will enable you to raise your level of customer satisfaction. So what are you waiting for? Get in touch today to inquire about a business phone number that makes more business sense.

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