Role of toll free in customer support

Role of toll free in customer support

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A business is like a car, a company can upgrade the parts but the driving handle is in the hands of the customer. Every gear change is hard and expensive that requires a lot of hard work. A company is always in search of people of who believe in their products or services. And when it comes to hunting those people down, you have two options:

  1. Pull-up your socks to search manually and spend big marketing money.

  2. Another potentially more profitable and less painful way is to take help of toll-free.

What is a toll-free number?

A toll-free number is another normal number with following facts-

  • It is free of cost for the dialler’s end. The company pays for the call to leave customers and visitors satisfied.

  • It starts with 1800 and hence also called an 1800 number. There is a repetition of numbers so that it’s easy for customers to memorize.

  • It is a subset of the virtual number. Therefore, it works more effectively if linked with the IVR system.

Why should a company use it to improve customer support?

Since this is the marketing era, people are fed up with  spending money everywhere. They are happy when the payment is worthy but wasting money on unwanted expenses is what hurts the most. This makes them more likely to go for cheap things and talking about that, what can be cheaper than making a toll-free call?

Ways in which toll-free can in customer support role

Toll-free is the best solution to attract more traffic to a company’s site. Here are some essential tactics:

  1. Managing Order – When a customer wants to avail of some service, the company should make it easier for the client to order it anytime and anywhere. Instead of doing it online, you can just make a call and get done with it in a minute. It’s a company’s responsibility to remove the obstacles for the user and they can do it right with the help of toll-free.

  2. Feedbacks – Feedbacks to a company is a very good practice to look at oneself in the mirror and improve. It’s more like a result if it’s good and advice if it’s bad. Feedbacks can help a company by telling them about their performance and things they can improve to make themselves better. When a customer is extremely happy or sad, they try to share their experience with the company. Toll-free is the right platform for such activities.

  3. Solving Problem – When a customer faces some problem, he/she want it to be resolved immediately or they end up getting frustrated. The toll-free number makes it easier for customers to reach a company anytime from anywhere to resolve their last minute queries. The call is answered by a well-trained agent who answers smartly and the customer is satisfied.

  4. Inbound Sales – Reports says that 80% of the phone calls end up in conversions. So, if the company takes this smartly and hire well-trained agents to answer the call then they can easily manage to get more customers. Since a person has made a decision before calling, he/she wants to make sure whether the decision is right or not.

How much does it cost?

It is affordable and super simple to operate. Price may vary for different toll-free number providers depending on the client’s usage and offers owned by the providers. But this is surely the most economical way to improve customer-company relationship.

How to get a toll-free number?

Setting up of a toll-free number is quick and easy. There are few steps one need to follow:

  1. Search for a nice toll-free number provider – There are many companies in the market. Before choosing the best one, a person must compare them all in terms of offers and service by taking the free trial session.

  2. Choose your toll-free number – You can choose your toll-free number from the list of available toll-free numbers.

  3. Link it with your numbers – Link the actual telephone numbers to the toll-free number.

  4. Start Using – Once the toll-free number is interlinked with the actual number list, it’s ready to use.

You need to take the step to make your company grow and work. And it’s not as hard as you think. Click here to start your free trial.

 

Anjali Dalal
Anjali Dalal
Hey! I am Anjali, a content writer, professional swimmer and social media enthusiast pursuing Bachelors in English.

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