DUBAI: Knowlarity, the leading cloud communications platform in emerging markets across Asia, has announced successfully raising $20 million in its ‘Series C’ funding round.

The latest investment in Knowlarity was led by the renowned Dubai-based private equity firm Delta Partners. The round also saw participation from Knowlarity’s existing investors, Sequoia India and Mayfield, and included a small debt-based investment from Blacksoil and Trifecta Capital. Signal Hill, a leading independent M&A and private capital advisory firm was the exclusive financial advisor on this transaction. The latest investment takes the total funds raised by Knowlarity, so far, to $41 Million making it the most capitalised cloud communication company in Asia.

The involvement of Delta Partners, which has a deep domain expertise in telecom technology in the Middle East and Africa, as well as its existing investors, underlines the trust that Knowlarity has generated in the global market. The funds raised would be used by Knowlarity to expand into other international markets, make acquisitions and invest in advanced technology products for its customers.

Speaking on the investment, Ambarish Gupta, Founder & CEO, Knowlarity, said, “The success of the latest funding round is a strong indication of the trust our investors have in our vision as well as in our strong focus on robust unit economics, which has seen us recently achieve EBITDA breakeven. We are excited about joining hands with Delta Partners, one of the leading advisory and investment firm in the UAE as we enter the Middle East, Africa and Asia-Pacific region. With the domain expertise Delta Partners and the other investors bring on-board, we are confident that we will be able to provide even more innovative Consumer to Business Communication solutions to businesses around the world and establish ourselves as global leaders in the segment.”

Dominic Halfpenny, Partner at Delta Partners Capital, commented, “Knowlarity has established itself as the leading player in the Consumer to Business Communications industry in India, and is now exporting this expertise internationally, thanks to its superior product and relentless focus on customer service. The way customers and businesses communicate is in the midst of a profound transformation, enabled by new communication channels and the advent of Artificial Intelligence. In an age when customers’ demand for immediacy and first-class service is at an all-time high, those businesses with most efficient interactions with clients will benefit from unparalleled superiority in the market. We are excited to participate in this fascinating and fast-evolving industry and look forward to actively supporting the management team at Knowlarity reach the next level of growth both in India and internationally, in the Middle East, Africa and South-East Asia.”

Klaas Oskam, Managing Director of Signal Hill, commented, “We are excited to have acted as the financial advisor on this Series C round of financing for Knowlarity, after having worked with them for their earlier funding round as well. This transaction is testimony to the fact that quality businesses with strong underlying unit economics will continue to find growth capital even amidst more challenging funding environments. Kudos to Ambarish and his team, on achieving this major milestone, which will enable Knowlarity to further cement its market leading position in the Indian cloud communication market as well as accelerate its international expansion.”

Having pioneered the technology of PSTN cloud communication in India, Knowlarity currently serves more than 15,000 customers across several emerging markets. The company will look forward to keeping up its aggressive growth and expanding into more markets in the future as it sets its sights on becoming a leading global name in communications technology.

Knowlarity is the pioneer and leading provider of cloud based communications solutions to businesses in the emerging markets. A Singapore based company founded in 2009, Knowlarity’s products and services are actively adopted by more than 2 million users and is the largest provider of such services. Knowlarity’s mission is to transform the business to customer communication industry in the emerging markets with personalization, automation, AI and analytics. Knowlarity’s flagship product is ‘Super Receptionist’, a plug-and-play virtual contact centre for a business. The company and has grown from scratch to a global venture with 300+ employees, 1000 partners and 8 offices in India, Middle East and South-East Asia. Continuous innovation and excellence has led to Knowlarity receiving many awards and recognition such as the Amazon Excellence Award, Silicon India Startup of the year, Nasscom Emerge 50 and more from media and industry. The company is also backed by marquee investors like Sequoia India and Mayfield fund. Some of the key customers include Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Gaadi among others.

Delta Partners Capital is the investments arm of Delta Partners Group Limited, the leading emerging markets-focused telecoms, media and digital advisory and investments firm. With a unique combination of three integrated business lines, Management Consulting, Corporate Finance and Investments, Delta Partners consult with the industry’s top players to reshape the connectivity business to drive growth and maximise efficiency across the extended value chain. Delta Partners Capital invests in growth capital opportunities in the telecommunications, media and digital sector across the Middle East, Africa, Central & Eastern Europe and South-East Asia.