Track students’ calls, record all enquiries, assist students after office hours easily and categorize students as per their requirements in a single dashboard
Inefficient tracking of calls and recording of queries, no provision to assist students after office hours, inefficient customer service
Education is one of the most important sectors as everyone wants to get educated which will lead to high literacy rates. Education is now becoming an important aspect in small towns also and all the students have dreams and aspirations which they want to achieve. Coming up with this there is a sharp increase in the number of students which are school students and graduates. So a large volume of students needs to be tracked so that data of every student can be stored somewhere. To do this, a call management system must be deployed which will help in understanding students’ requirements and career plans.
- Tracking of students’ calls
- Record of all students’ enquiries
- Availability of agents even after working hours to assist students and helping them fulfill their requirements.
- Categorizing students in the database as per their requirements
How Knowlarity’s cloud telephony services help education consultancies
Virtual number + Smart IVR
All your call logs and recordings will be arranged neatly in a singular dashboard, whether the call is taken in the office or in the field, making it easy for you to track all calls, conduct follow-ups easily and never miss a call, ever again.
Text to speech based outbound calling
Outbound solutions allow you to engage students with important updates and notifications about upcoming exams, any offers you’re running, pending payments etc.
Click to Call
After the implication of these solutions, you can now keep a track of all requirements and enquiries raised by students and help them after working hours too. Each number is provided with an IVR which will allow you to route student’s calls to the right department for their queries.