Increase customer engagement and serve them 24×7, track and follow up with customers even after office hours
Low customer engagement, 24×7 service often not avaialble, hard to follow up with customers after office hours
The healthcare industry is considered as one of the most important sectors in India. With an increase in diseases and other health problems, patients demand more efficient interaction with doctors as well as with hospitals. But with an ease in communications these days it has now become important to have a call management system which can help clinics, hospitals, doctors in India so that they must not miss their calls and serve their patients better.Challenges include:
How Knowlarity’s cloud telephony services help integrated healthcare solutions
With a toll-free number, it becomes the perfect (and most convenient) way for your customers to reach you any time of the day! While the toll free number would make the call free for the customer, our smart IVR would route the call to the right person – reducing all hassles with just one number for your business. With deployment of services, you can now track and monitor marketing campaigns. The center now witnesses increased subscriptions by reaching the prospect customer directly to his phone. Customer engagement improves significantly when grievance redressal, healthcare plans, information on the go are available just a toll free call away.
A virtual number coupled with an IVR can help you with directing customers to the right caller, or sorting them based on their purpose. For example, they can press 1 for report status, press 2 to speak with an expert, etc. Further, with insights, they can get full context on previous conversation with the caller and have all the details in one place!
With click-to-call feature on the website, social media or even the app, a customer can click on the number and directly reach the clinic for what they need, which would further result in services being available at the click of a button – literally.
Your efficiency increases after you get engaged with the call management system. You can now be available for clients to provide them 24 hours of service. You can also track and follow up with the patient calls even after clinic or hospital hours. As a result, the productivity of your business in India increases and idea of providing integrated solutions is spreading across various hospitals and clinics in India!