Manage your entire workforce through cloud call center in India and enable them to sync calls in real time from different locations. Get personalized regional greetings, custom hold music for waiting callers & route calls basis their location and purchase history.
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Boost your productivity with our unique features of cloud call center solutions in India
Create customized reports and observe call trends and agents’ performance on your Call Center solutions dashboard and draw business insights to enhance your agents’ productivity.
Hear all the live calls made or received by your agents. Share relevant information with your agent remotely and help in reducing caller churn by enhancing a customer’s experience.
Our Cloud Call Center Solution India can handle up to 50 calls at the same time, routing the calls to the next available agent. Not only does it reduce the waiting time of a caller, it also provides quick solutions.
Our mobile app enables you to manage your entire business communication right from your palm! Hear incoming or outgoing calls and track numbers as per requirement.
By getting a Cloud Call Center Solution for your business, you can divert the calls on personal numbers of agents providing them flexibility to work from anywhere. Track, record and monitor these conversations to draw further insights.
Integrate cloud call center software with all the leading CRMs and manage your customers in a much more refined manner. Get customized dashboard and reports.
Our sticky agent allows you to configure your IVR system and allow a particular caller to reach the same agent every time s/he calls.
Agents can easily change their availability status on the inbound call center solution app with just a single click. The calls would only be routed to them if the status says ‘available’, otherwise it would be routed to the next available agent.
Today we are trusted by over 15000+ businesses across 65+ countries and are the leading cloud communication provider in emerging markets in less than 10+ years. We’ve matured to becoming a globally recognized named with over 550+ employees offering our clients unprecedented reliability and intelligence in business telephony through our flagship product Super ReceptionistTM.
An inbound call center in Dubai handles all incoming calls, messages and emails for a business. These calls can be made for any query or a complaint by the customers. The agents in these centers help the customers with providing relevant information. Potential customers can also get in touch with a business to understand the product in a better way, customized for their needs. The agents are trained to ensure higher conversion of leads in such call centers.
An outbound call center in Dubai handles all outgoing calls, messages and emails for a business. Agents of an outbound call centre approach potential customers and educate them about the company’s offerings and how it can further enhance their needs. These calls are generally made for inside sales, conducting surveys or taking feedback from the customers. Outbound call centers use outbound call center solutions.
In an inbound call center, agents handle incoming calls, messages and emails. In outbound call centers, agents handle outgoing calls, messages and emails.
Every business may not need a call centre, but it definitely needs a call centre solution. If your business puts your customers first every step of the way and prioritises agent productivity over traditional practices, then call centre is the answer.
Given all your data is on the cloud, your business does not need any additional infrastructure while adopting cloud telephony solutions.
In this age, all professionals are decently tech-savvy. Apart from this, you do not need additional technical knowledge to use cloud call centre solutions. Further, you will also be provided with an engagement manager to help you through the whole setup process and any issues afterwards.
This is a myth. Every business - be it a startup, SME or enterprise - needs cloud contact solutions to engage their customers.
Knowlarity’s cloud contact center services are available in India and the middle east, including Abu Dhabi, Dubai and Saudi Arabia.
We do not provide call center solutions for free. However, we can assure highly competitive rates - the best value for money in the market.
All you need to do is get in touch with our team at firstname.lastname@example.org or give us a call at (+971) 44376000. Our team of cloud telephony experts can help you figure out the best solutions for your business needs.