Better Insights Into Agent’s Performance
Managers can track and record conversations between the agent and customer to gain deeper insights into their engagement with the customer.
Cloud Telephony Solution for Startups, SMBs and Enterprises
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What is Cloud Telephony?
Cloud telephony enables companies to store their entire warehouse of data on the cloud, for quicker access and ease of data control. Companies can access the information at any time, and leverage a range of advanced solutions such as virtual numbers, IVR, click-to call, missed call service, outbound calling, etc.
Why Your Business Needs it?
Unlocking valuable benefits for your organization with Knowlarity’s contact center solution enables multi-site agents to sync calls in real-time with their on-field sales-force application.
Easy to set-up and Activate
The cloud-based contact center enables organizations with a smart plug-n-play solution that can be integrated with their existing leading CRM software.
Minimal Investment with No Capex
Knowlarity’s hosted call center solution offers a highly cost-effective solution that provides comprehensive call management capabilities without infrastructure requirement.
Enhance Caller Experience
The cloud call center software solution optimizes the caller experience, by providing wait-time updates, personalized regional greetings, customized hold music, and skill-based agent routing.
Enhance Workforce Productivity by Over 25%
Knowlarity’s advanced solution suite provides unique cloud contact center capabilities that save bandwidth, resources, and cost, to drive quality customer engagement experiences.
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What makes Knowlarity one of the top Cloud Telephony Company in India
Streamline your business communication process with our robust solutions to engage with your customers on their preferred channel by offering a personalized journey.
Multi-channel Platform
One platform for all communication channels
CRM Integration
Integrates with all leading CRMs
Secure & Reliable
Enabling enterprise-grade security for businesses
Scalable
Expand your business at ease on a smart technology platform without any limitations
Customized
Customized solutions with quick deployment on cloud
24x7 Support
Always available for 24x7 support to serve businesses better
Use Case of Cloud Telephony
TESTIMONIALS
Archit Srivastava
Vikas Ranjan
Ria Pandit
Frequently Asked Questions
What is an inbound call center?
Inbound call centers manage incoming communication to an organization, in terms of calls, texts, emails, and live chat queries. A robust inbound contact center software is leveraged to handle the quantities of incoming calls, and to facilitate easy routing of all calls to the right agent. All questions can then easily be answered by the agent on-call, thereby resolving queries quickly.
What is an outbound call center?
Outbound call centers manage outgoing communication to potential customers and buyers. SMBs, start-ups, and enterprises engage with outbound call center firms to reach out to a targeted list of consumers, through calls, SMS, and emails. Based on the key objectives of the outreach campaign, the right outbound contact center solutions can be leveraged to gain more sales or receive customer feedback.
What are inbound and outbound call center service and features?
Inbound and outbound call center solutions focus on the following features –
Inbound call center solutions focus on agent availability and effective call routing. They are designed to streamline the incoming call experience, through key solutions such as call whispering, barging, mobile apps, and CRM integration. Outbound calling has several features, chief among them being the dialler. There are three types - progressive, predictive and preview, which offer several advantages to organizations in terms of effectiveness. While inbound call center services ensure effective query resolution and brand building, outbound enhances outreach to new customers across portfolios.
What are the differences between IVR and OBD?
IVR is short for Interactive Voice Response, while OBD stands for outbound calling. IVR helps users interact seamlessly with the call system using their dial-pad. Outbound (OBD) can be used to reach out to potential buyers with key campaign messages for a specific period. Brands can engage with clients and customers with greater interactivity when leveraging an IVR system.
What is hosted IVR?
While an IVR is an interactive input-based communication system for greater customer engagement, a hosted IVR is a cloud-based solution. There is minimal infrastructure investment, and the entire process is managed seamlessly through the cloud.
