Knowlarity vs. Exotel for Business Communication

See how we compare side by side

Feature
Trial Period	7 Days	15 Days
Max number of callers in a queue	Unlimited	Unlimited
Local/STD Calling Charges	Flat Rates	Different Rates
Pulse	60s/30s/15s	60s
APIs in all plans
Multi Level IVR in all plans
Multi Agent Login in all plans
Sticky Agent feature in all plans
Call Recording Duration	6/12 months	6 months
Call Recording - Stereo/Mono
Full Call Recording
In-Call transfer in all plans
Call Conference
Suggestive Addons
OBD-IVR Blast
OBD-IVR Blast with Call Transfer to Agents
Outbound Call Center - Progressive Dialer
Outbound Call Center - Preview Dialer
Outbound Call Center - Advance Dialer
Live Agent in Outbound Call Center
Custom Dashboard
Call Center Reports
Custom Call Reports
ACD
Call Specific Alert

Feature
Live Call Monitoring
Call Whisper
Call Eavesdropping
Call Barging
Agent Login - Role based
Agent Status - Mobile App
Agent Status - via API
Operator Redundancy
Security - IP Restriction Feature
2-way SMS Notifications
Lead Management System (LMS)
Custom LMS Reports
Agent Location Tracker
Super Conference
Automated Speech Recognition
Keyword Spotting
Globalized Product Panel UI
In-built CRM
Supported CRM Integrations	12+	6+
Online Ticketing Support & Tracking
Instant Call Support
Instant Chat Support
Support Availability	24x7	18x7
Number of Agents	5/7/15/Unlimited	3/6/Unlimited
Pricing	₹ 1400/mo	₹ 1666/mo

Disclaimer: All registered trademarks, company names and brand names used on this webpage are the property of their respective owners. Data on features are taken directly from related web sites and marketing materials as of January 2020. (Information and features are subject to change.) To report corrections, please contact us via email at marketing@knowlarity.com.

Top Reasons Why Companies Switch To Knowlarity

Real-time Analytics Dashboards

Create a customized analytics dashboard and draw insights by easily integrating your CRM suite with our cloud telephony solutions

Round The Clock Support

Be available for your clients 24x7, any day of the year and never miss a business lead

International Presence

Use virtual numbers for international locations and help widen your customer base without setting up any office

Ensure Data Security

Secure your customer data on our platform and scale as equired without worrying about the maintainenece

Record all Scattered Communication

Track and record every business conversation on your agent's personal number by our distributed call center mobile app from anywhere

Personalized Customer Experience

Enhance customer experience with custom greetings in regional languages through Personalized IVR feature

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Why over 15000+ Organizations Across 65 Countries Trust Us

Today we are trusted by over 15000+ businesses across 65+ countries and are the leading cloud communication provider in emerging markets in less than 10+ years. We’ve matured to becoming a globally recognized named with over 550+ employees offering our clients unprecedented reliability and intelligence in business telephony through our flagship product Super Receptionist^TM.

HAPPY CUSTOMERS

SOUMYADEEP BARMAN

DIRECTOR

"With knowlarity’s Super Receptionist , we have dramatically improved our customer experience because of the real time feedback we now get"

SHRUTI GARG

CHIEF MANAGER – CLIENT ENGAGEMENT

"We are very happy with Knowlarity’s ability to deliver on time and suggest solutions to make the best use of their products."

RAJIV GUPTA

DEPUTY MANAGER, MEDICAL OPERATIONS

" Since we got Knowlarity’s emergency response solution (ERCC), the hospital has been able to reduce its error rate by 90%"

CALLING GOES CALLER-LESS

Text-To-Speech

Our all new state of the art AI powered Text-To-Speech(TTS) service transforms text into lifelike speech. Now, IVRs will talk with lifelike voices. These refreshed services come with Speech Synthesis Markup Language(SSML)-enhanced input text. The natural-sounding speech will help businesses supercharge their customer experience on existing applications.

Key benefits of TTS-

Reduced workforce environment
Process all calls in a single day
Minimal manual efforts involved
Reduce operational costs by up to 70%

Automated Outbound Calls

Industry wise application

BFSI

Schedule automated reminder calls to collect payments, EMI due dates
Share updates regarding cheque book requests, delivery time, bill due dates and payment status
Address and KYC confirmation
Get trade confirmation calls
Automate on call trade request
Share price alert calls to the customers can be automated

Ecommerce