Manage Performance Remotely
Hear all live calls made and received by your agents, track and analyze vital performance insights through analytics dashboard to make informed decisions.
Remote Working Solution for Startups, SMBs and Enterprises
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What is a Remote Working Solution?
Alleviate employee efficiency when working remotely by setting up a remote work solution and enabling your team to attend calls from anywhere. Reduce caller churn by ensuring every customer receives a satisfactory experience through multi-channel optimization of contact centre solution.
Why Your Business Needs it?
Meet customer expectations even when working remotely.
Easy Call Routing
Knowlarity’s voice, messaging and AI-based cloud communication are inbuilt with efficient call route feature to transfer calls to available agents by reducing customer waiting time.
Hassle-free Working
Knowlarity’s solutions are deployed on the cloud and leaves you from the hassle of hardware installment.
Scalable
Scale your business at ease by identifying quality prospects even when working remotely.
Secure and Reliable
To ensure the confidentiality of your sales and leads data, our databases are highly secured and protected.
Seamless Integration
End-to-end cloud customer experience management ensuring secured and reliable service to deliver enhanced customer experience.
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What makes Knowlarity one of the top Remote Working Solution Providers in India
Streamline your business communication process with our robust solutions to engage with your customers on their preferred channel by offering a personalized journey.
Multi-channel Platform
One platform for all communication channels
CRM Integration
Integrates with all leading CRMs
Secure & Reliable
Enabling enterprise-grade security for businesses
Scalable
Expand your business at ease on a smart technology platform without any limitations
Customized
Customized solutions with quick deployment on cloud
24x7 Support
Always available for 24x7 support to serve businesses better
Use Case of Remote Working
TESTIMONIALS
Archit Srivastava
Vikas Ranjan
Ria Pandit
Frequently Asked Questions
Q. What features are provided in the cloud call center solution?
A. The following features are provided as a part of the hosted cloud call center solution –
Interactive Voice Response (IVR) – A sophisticated IVR solution is provided to help callers navigate to the right agent who can find the right answer for their specific queries.
Call Forwarding – Agents can seamlessly forward calls to an agent in another department.
Call Transferring – Enable the seamless call transferring to an agent who is available.
Call Conferencing – Cloud contact center solutions enables multi-agent call conferencing for faster query resolution.
Call Recording – Record all calls for quality checks and analysing agent performance.
Skill-based Routing - Transfer incoming calls based on the skill of the agent to resolve queries expediently.
Q. What are the cases of contact center solutions?
Contact center solutions offer the following features -
Track numbers and call details – Agents gain access to relevant caller details, such as name, phone number, and call duration.
Fast call routing – Initiate a call route to the best available agent at the fastest time.
Helps in saving space and cost– Organizations can launch a cloud contact center solution with minimal investment in infrastructure.
Enhances customer experience – With real-time updates and efficient call-in from the agents the company can ensure better customer experience hence the loyalty.
Q. What is an inbound call center?
Inbound call centers manage incoming communication to an organization, in terms of calls, texts, emails, and live chat queries. A robust inbound contact center software is leveraged to handle the quantities of incoming calls, and to facilitate easy routing of all calls to the right agent. All questions can then easily be answered by the agent on-call, thereby resolving queries quickly.
Q. What is an outbound call center?
Outbound call centers manage outgoing communication to potential customers and buyers. SMBs, start-ups, and enterprises engage with outbound call center firms to reach out to a targeted list of consumers, through calls, SMS, and emails. Based on the key objectives of the outreach campaign, the right outbound contact center solutions can be leveraged to gain more sales or receive customer feedback.
Q. What is cloud telephony?
Cloud telephony enables companies to store their entire warehouse of data on the cloud, for quicker access and ease of data control. Companies can access the information at any time, and leverage a range of advanced features such as virtual numbers, IVR, click-to call, missed call service, outbound calling, etc.
Q. What are inbound and outbound call center service and features?
Inbound and outbound call center solutions focus on the following features –
Inbound call center solutions focus on agent availability and effective call routing. They are designed to streamline the incoming call experience, through key solutions such as call whispering, barging, mobile apps, and CRM integration. Outbound calling has several features, chief among them being the dialler. There are three types - progressive, predictive and preview, which offer several advantages to organizations in terms of effectiveness. While inbound call center services ensure effective query resolution and brand building, outbound enhances outreach to new customers across portfolios.
