Manage your entire workforce through cloud call center in India and enable them to sync calls in real time from different locations. Get personalized regional greetings, custom hold music for waiting callers & route calls basis their location and purchase history.
Our cloud IVR solution is equipped with a plethora of features to get your
business where it needs to be - at the top.
Create customized reports and observe call trends and agents’ performance on your Call Center solutions dashboard and draw business insights to enhance your agents’ productivity.
Hear all the live calls made or received by your agents. Share relevant information with your agent remotely and help in reducing caller churn by enhancing a customer’s experience.
Our mobile app enables you to manage your entire business communication right from your palm! Hear incoming or outgoing calls and track numbers as per requirement.
By getting a Cloud Call Center Solution for your business, you can divert the calls on personal numbers of agents providing them flexibility to work from anywhere. Track, record and monitor these conversations to draw further insights.
Integrate cloud call center software with all the leading CRMs and manage your customers in a much more refined manner. Get customized dashboard and reports.
Provide assistance to your customers any time of the day and ensure that they get quick updates for their queries. Handle calls remotely, negating the need of your agents’ staying in office to attend calls.
Agents can easily change their availability status on the inbound call center solution app with just a single click. The calls would only be routed to them if the status says ‘available’, otherwise it would be routed to the next available agent.
Our Cloud Call Center Solution India can handle up to 50 calls at the same time, routing the calls to the next available agent. Not only does it reduce the waiting time of a caller, it also provides quick solutions.
Our Cloud call center solution India routes the call to the available agent through call routing mechanism by reducing the wait time of your caller.
Today we are trusted by over 15000+ businesses across 65+ countries and are the leading cloud communication provider in emerging markets in less than 10+ years. We’ve matured to becoming a globally recognized named with over 550+ employees offering our clients unprecedented reliability and intelligence in business telephony through our flagship product Super ReceptionistTM.
" Since we got Knowlarity’s emergency response solution (ERCC), the hospital has been able to reduce its error rate by 90%"
" Happy that Knowlarity have come to such a great use during difficult times, we cloud switch to WFH system for all CS personal and today everyone supporting from home and giving customer all essential services - keep it up and a big thanks."