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What is a ChatBot/VoiceBot solution?

Conversational AI-powered Bots let you do more than just converse. Automate conversations for support, lead generation & more with ChatBots and VoiceBots. Built to give omnichannel experience through Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.

Benefits of ChatBot/VoiceBot Solution

Automate engagement and never let a query go unanswered

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Be Available 24x7

Improve Customer Experience & answer every query 24x7

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Provide Multilingual Support

Resolve customer queries in multiple languages

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Be Omnipresent

Reach out to customers on Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.

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Improve Lead Conversion Rate

Assist customers over call/chat in filling forms & reduce drop-offs

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Schedule Follow-Ups

Proactively follow up with customers and send reminders on WhatsAPP to prevent customer churn

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Cost-Effective

Affordable pay-as-you-go model. No CapEx or complicated licensing.

Features of Chatbots/Voicebots

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Easy to Set-up & Scale

Set-up superior customer experience and scale as you go

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Manage Intents

Create new intents, edit intents to add/change/delete user-journeys by simply importing/exporting an excel file or a URL

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Auto Bot Pop-up

Enable Auto Bot pop-up to assist customers during form-filling & documentation

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Protect Sensitive Data

Make your customers feel secure by masking their confidential information

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Customizable UI

Change themes, add image/video message as welcome message, change Bot icon, enable sticky buttons for common queries and more

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E-Mail Reports

Configure daily/weekly/monthly mailing of reports on Chatbot usage

Chatbots/Voicebots Use Cases

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

What is a bot?downArrow
A bot is programmed customer assistance that initiates human interaction to prescribed keywords/phrases for instant response to any queries.
What are ChatBots and VoiceBots?downArrow
In ChatBots, the primary mode of communication is text-based interaction based on the inputs received from the conversation starter(customers). While in VoiceBots, the primary mode of communication is voice interaction based on the inputs received from the conversation starter(customers).
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