Always available for 24x7 support to serve businesses better
Keep your customers & entire delivery process connected, with customized solutions
Customer Service and Support
Collate all customer calls from scattered sources on a unified platform and accordingly track, record and analyze each call in real-time to ensure a seamless customer engagement. Serve your customers better by enabling the teams to offer assistance at the customer’s preferred channel of communication.
Optimize Agent Performance
Cloud contact centre solution enabled with multi-lingual support via automated self-help IVR menus to help the customers navigate through the desired queries
AI-driven Auto-Keywords Analysis
Identify the positive and negative customer sentiments via keyword spotting and people intelligence to reduce unhappy customers into happy ones. Increase customer traction by determining the nature of the conversation and caller sentiment via
360 View Customer Management
Knowlarity helps you maintain a unified view of your customers’ journey across various touchpoints to offer personalized experiences.
Personalized Customer Experience
Provide each customer with an explicit experience via our voice and AI-enabled solutions by understanding their actual needs to solve quick queries.
24x7 Support
Lend your business a professional image with our 24x7 support system that enables you to assist your customers even after business hours.
Secure and Reliable
To ensure the confidentiality of your sales and leads data, our databases are highly secured and protected.
Mobile App Access
Exercise greater control and visibility over business calls and optimize customer support solutions by integrating your contact centre on your smartphone with ease of access.
Seamless Integration
End-to-end cloud customer experience management ensuring secured and reliable service to deliver enhanced customer experience.
Benefits for Customer Service and Support
Deliver a satisfied and elated customer experience, giving them a reason to choose your brand always.
Cloud Solutions for Every Business Needs
Inbound and Outbound Contact Center
Reduce caller churn by monitoring employee in real-time and len support via call whispering and barging and much more advanced features.
Virtual Numbers
Local and international numbers with universal CRM integration and smart call routing. Handle multiple calls and monitor in real-time and extract deep insights.
Tentacle Lead Management
Efficient lead management of telecallers with all call records and insights analytics reports. Smooth integration with all CRMs and websites.
Speech Analytics
Transcribe all customer calls and extract valuable insights in real-time from multiple languages to understand every customer sentiment.
Messaging
Communicate vital information with clients and customers when needed. Reach out to a wider audience with a higher rate of engagement via automated SMS service.
Automated Outbound Call
Create personalized greetings to communicate better with multiple customers at once by understanding their needs better.
Call Number Masking
Hide agent and customer numbers to enable data privacy from both ends for secured communication via click to call widget.
Video Communication platform
Launch video interactions with your customers anywhere anytime to solve their queries better.
Bots
Enable voicebots and chatbots to proactively engage with your customers on their preferred channels.
Why Knowlarity
Streamline your business communication process with our robust solutions to engage with your customers on their preferred channel by offering a personalized journey
Multi-channel Platform
One platform for all communication channels
CRM Integration
Integrates with all leading CRMs
Secure & Reliable
Enabling enterprise-grade security for businesses
Scalable
Expand your business at ease on a smart technology platform without any limitations
Customized
Customized solutions with quick deployment on cloud
24x7 Support
Always available for 24x7 support to serve businesses better
TESTIMONIALS
Archit Srivastava
Vikas Ranjan
Ria Pandit
Trusted by over 6000+ organizations across 65 countries
Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.
Sales
Customer Care