Customer Service and Support

Collate all customer calls from scattered sources on a unified platform and accordingly track, record and analyze each call in real-time to ensure a seamless customer engagement. Serve your customers better by enabling the teams to offer assistance at the customer’s preferred channel of communication.

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Optimize Agent Performance

Cloud contact centre solution enabled with multi-lingual support via automated self-help IVR menus to help the customers navigate through the desired queries

AI-driven Auto-Keywords Analysis

Identify the positive and negative customer sentiments via keyword spotting and people intelligence to reduce unhappy customers into happy ones. Increase customer traction by determining the nature of the conversation and caller sentiment via

360 View Customer Management

Knowlarity helps you maintain a unified view of your customers’ journey across various touchpoints to offer personalized experiences.

Personalized Customer Experience

Provide each customer with an explicit experience via our voice and AI-enabled solutions by understanding their actual needs to solve quick queries.

24x7 Support

Lend your business a professional image with our 24x7 support system that enables you to assist your customers even after business hours.

Secure and Reliable

To ensure the confidentiality of your sales and leads data, our databases are highly secured and protected.

Mobile App Access

Exercise greater control and visibility over business calls and optimize customer support solutions by integrating your contact centre on your smartphone with ease of access.

Seamless Integration

End-to-end cloud customer experience management ensuring secured and reliable service to deliver enhanced customer experience.

Benefits for Customer Service and Support

Deliver a satisfied and elated customer experience, giving them a reason to choose your brand always.

Cloud Solutions for Every Business Needs

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Inbound and Outbound Contact Center

Reduce caller churn by monitoring employee in real-time and len support via call whispering and barging and much more advanced features.

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Virtual Numbers

Local and international numbers with universal CRM integration and smart call routing. Handle multiple calls and monitor in real-time and extract deep insights.

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Tentacle Lead Management

Efficient lead management of telecallers with all call records and insights analytics reports. Smooth integration with all CRMs and websites.

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Speech Analytics

Transcribe all customer calls and extract valuable insights in real-time from multiple languages to understand every customer sentiment.

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Messaging

Communicate vital information with clients and customers when needed. Reach out to a wider audience with a higher rate of engagement via automated SMS service.

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Automated Outbound Call

Create personalized greetings to communicate better with multiple customers at once by understanding their needs better.

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Call Number Masking

Hide agent and customer numbers to enable data privacy from both ends for secured communication via click to call widget.

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Video Communication platform

Launch video interactions with your customers anywhere anytime to solve their queries better.

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Bots

Enable voicebots and chatbots to proactively engage with your customers on their preferred channels.

Why Knowlarity

Streamline your business communication process with our robust solutions to engage with your customers on their preferred channel by offering a personalized journey

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Multi-channel Platform

One platform for all communication channels

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CRM Integration

Integrates with all leading CRMs

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Secure & Reliable

Enabling enterprise-grade security for businesses

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Scalable

Expand your business at ease on a smart technology platform without any limitations

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Customized

Customized solutions with quick deployment on cloud

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24x7 Support

Always available for 24x7 support to serve businesses better

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.