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What is number masking?

Call Masking or Number Masking is an advanced data protection measure established to ensure the privacy of the agent and the caller’s personal details. Facilitate a seamless connection of two on-call entities without the disclosure of phone numbers. Ensure trust & data security of your client and customer interactions.

Benefits of Call Masking Solutions

Boost long-term loyalty among customers by ensuring their privacy and enhancing their experience with Knowlarity’s phone number masking solution.

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Safeguard Customers Privacy

Customer details are protected across interactions as calls are routed through Knowlarity’s server with end-to-end encryption.

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Call Tracking and Monitoring

Incoming and outgoing calls between agents and customers are recorded and monitored for quality testing and data analysis purposes.

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Real-time Data Insights

Receive actionable data insights on call performance, with call logs to enhance customer engagement from call masking service, to gauge the performance of agents.

Features of Product

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IVR

Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer.

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Auto Dialer

Improve agent productivity and customer interaction by automating the outbound dialing process.

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Click-to-call

API integrated call button featured on the website and app allows customers to contact you directly.

Call Masking Solution Use Cases

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

What is number masking?downArrow
Number masking is an essential connectivity tool to ensure data protection during agent and customer interactions. The personal information of the agent and customer are protected, which safeguards privacy for seamless engagement.
What are some other cloud telephony solutions that can be used along with number masking?downArrow
Organizations can use click-to-call widgets, through which customers can connect with brands directly within an app or website chatbot. The number is masked throughout the engagement, as it is facilitated through a highly protected virtual number connection.
How does masking numbers work?downArrow
Call masking solutions to ensure end-to-end data protection through virtual number calling. The call is placed on the Knowlarity server, and a virtual number is displayed to the agent who can answer the call.
Can number masking be used for other industries as well?downArrow
Number masking is an essential tool that can be leveraged by any industry, especially those that are designing chatbot based apps or have a direct to call feature embedded. Logistics, hospitality, BFSI, education, and other industries are already exploring call masking services.
Is the agent’s number also masked when making a call?downArrow
Yes, the contact details of both the agent and caller are masked completely throughout the call duration.
In which countries is the number masking solution available?downArrow
We serve over 65 countries, with a major presence in India and the middle east (Dubai/UAE, Saudi Arabia, Abu Dhabi).
Can I access a demo of the number masking service?downArrow
Absolutely. You can give us a missed call on (+91) 801-000-2222 or request a demo here.
How do I set up phone number masking on my application?downArrow
It is important for companies to understand the right approach when it comes to call masking. By working with the experts in the domain, such as Knowlarity, you can gain the benefits of scale-driven number masking for your application.
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