Remote Work

Alleviate employee efficiency when working remotely by setting up a remote work solution and enabling your team to attend calls from anywhere. Reduce caller churn by ensuring every customer receives a satisfactory experience through multi-channel optimization of contact centre solution.

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Manage Performance Remotely

Hear all live calls made and received by your agents, track and analyze vital performance insights through analytics dashboard to make informed decisions.

Easy Call Routing

Knowlarity’s voice, messaging and AI-based cloud communication are inbuilt with efficient call route feature to transfer calls to available agents by reducing customer waiting time.

Hassle-free Working

Knowlarity’s solutions are deployed on the cloud and leaves you from the hassle of hardware installment.

Scalable

Scale your business at ease by identifying quality prospects even when working remotely.

Secure and Reliable

To ensure the confidentiality of your sales and leads data, our databases are highly secured and protected

Seamless Integration

End-to-end cloud customer experience management ensuring secured and reliable service to deliver enhanced customer experience

Benefits for Remote Work

Meet customer expectations even when working remotely by automating the customer engagement platform.

Cloud Solutions for Every Business Needs

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Inbound and Outbound Contact Center

Monitor employee in real-time and lend support via call whispering and barging and much more advanced feature for streamlined communication.

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Virtual Numbers

Local and international numbers with universal CRM integration and smart call routing. Handle multiple calls and monitor in real-time and extract deep insights.

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Tentacle Lead Management

Efficient lead management of telecallers with all call records and insights analytics reports.

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Speech Analytics

Transcribe all customer calls and extract valuable insights in real-time from multiple languages to understand every customer sentiment.

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Messaging

Communicate vital information with clients and customers when needed. Reach out to a wider audience with a higher rate of engagement via automated SMS service.

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Automated Outbound Call

Create personalized greetings to communicate better with multiple customers at once by understanding their needs better.

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Call Number Masking

Hide agent and customer numbers to enable data privacy from both ends for secured communication via click to call widget.

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Video Communication platform

Launch video interactions with your customers anywhere anytime just by sharing a unique link.

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Toll Free Number

Integrate an advanced toll free solution to supercharge customer engagement with easy to remember 1800 numbers.

Why Knowlarity

Streamline your business communication process with our robust solutions to engage with your customers on their preferred channel by offering a personalized journey.

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Multi-channel Platform

One platform for all communication channels

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CRM Integration

Integrates with all leading CRMs

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Secure & Reliable

Enabling enterprise-grade security for businesses

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Scalable

Expand your business at ease on a smart technology platform without any limitations

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Customized

Customized solutions with quick deployment on cloud

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24x7 Support

Always available for 24x7 support to serve businesses better

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.