Customer Stories
Some pioneers, who improved their business through Cloud Technology
The Cloud Company employed Knowlarity’s Click to Call and Predictive Dialer Solutions for seamless connectivity with advanced automation.
The customer experience majorly impacts businesses in terms of both ROI and overall growth. This cloud company offers AI-driven customer experience platform and assists its clients by remotely managing their customer journeys as well as agent lifecycle.
Being an eminent online insurance platform, the company is using Click to Call Solution to connect with its customers and enhance overall lead generation & ROI.
The company offers a large portfolio of insurance services that comprises life, auto, health, and other general insurance from all the major financial services providers in the country.
India's largest EduTech company is using Knowlarity’s Click to Call Solution to enable instant, fruitful communication between the customers and executives.
The C2C Solution ensures that call recordings offer the desired insight into the agents’ productivity. Also, Hierarchy Solution from Knowlarity is helping the company get hierarchy-level data insights in real-time.
India’s leading provider of direct broadcast satellite service along with OTT platforms aims to offer its customers a holistic experience through Knowlarity's Click to Call Solution.
Apart from offering a wide range of entertainment services, the company has focussed on effective customer service. Hence, they needed a cloud-based communication solution integrated into existing, in-house CRM.
A Multinational Hospitality Company integrated Virtual Numbers and Speech Analytics from Knowlarity for a Seamless Execution of Marketing Campaigns
It is imperative for the company to offer excellent customer service at every point of interaction. The use of Virtual Numbers allowed them to keep track of the performance of their marketing campaigns & service platforms.
A Leading Travel Operator uses Knowlarity’s Contact Center with Virtual Numbers to serve
A premium travel operator, who has been a leader of the bus operating industry uses Knowlarity’s Contact Center Solution to reinvent the way it engages with its customers
One of the prime food delivery operators is using Knowlarity's Click to Call Solution along with Number masking
A rapid change in the consumers' food ordering patterns compelled the food delivery industry to evolve. With the advent of emerging technologies, automated optimizing channels offer quick customer service transforming the experience.
The Leading Manufacturer of Eyecare Products uses Knowlarity’s Lead Management System
Knowlarity’s Lead Management System, which is a lead management software, helps Eyecare Products Manufacturer and scores of other manufacturers collect leads hence, improving ROI as well.
A leader in retail has adopted Knowlarity's Toll-free number
A leader in premium and luxury eyewear operates through selling in franchisee and partner stores. To communicate better with the stakeholders, it uses Knowlarity’s Toll-Free Number
A new age player in Edutech industry streamlining its Sales Optimization process with Knowlarity's Cloud Communication Solutions
The rapidly growing demand for online learning has pushed the education industry into embracing the new age of technology to improvise their services in offering a great customer support service nationwide.
A Real Estate Startup providing its customers with exceedingly better engagement by collaborating with Knowlarity for its OBD and Missed Call Solution
The real estate industry is offering superior customer experiences online. Coupled with innovative problem solving and the right customer engagement tools.
An Online Real Estate Portal uses Knowlarity’s Inbound Contact Center Solution for Quality Leads Generation
A leading real estate online portal that is a subsidiary of a large Indian conglomerate that has business in media, TV, etc.
A leading chain of dermatology clinics in India uses Knowlarity’s Virtual Number Solution for each of its clinic
With the onslaught of information, private clinics and hospitals are growing more conscious about being accessible to prospective customers.
A leading Real Estate company uses Knowlarity’s Vanity Virtual Number with Click to Call Solution for Quality Lead Generation
The Realty Company is among one of the arrays of a large global conglomerate’s industry offerings and is a leading developer
A leading Logistics Company leverages Knowlarity’s Inbound Contact Center with IVR Services to manage its services across the country
It is a leading courier (logistics) service provider of domestic & international destinations. They provide exclusive services like premium express
Consumer Goods/Manufacturing company uses Cloud-based Communication Technology of IBD with IVR to Engage with Customers
The manufacturing industries shifted from the traditional customer engagement model to smarter platforms through digital innovations
India’s premier watchmakers use Knowlarity’s Virtual Number with IVR Services to manage leads & enhance CX
The transition of the retail industry towards the digital platform offered personalized experiences for customers, and empowered companies
The Fruit & Vegetable arm of a premier milk & produce arm leverages Knowlarity’s Virtual Number and Click2Call for better supply management
The organized market of Food and Vegetable Produce along with Milk and Milk Products has been dominated by players who have extensive knowledge not only about their consumers and consumption habits but also information on what all is required for them to be the primary choice for their consumers. And in most cases it means, adopting technologies that empower their internal processes. India’s premier organized Milk and Food & Vegetables cooperative that has been around in the form of booths near Residential areas for decades has adopted cloud communication technologies to interact better internally. The company uses Knowlarity’s Virtual Number Solution and Click2Call to help sales teams and booth owners interact with each other and streamline processes.
A food destination present through physical retail stores, online portal and a mobile application uses Knowlarity’s Virtual Number Solution
The food industry is highly competitive, the food retailers need to have a fully integrated online and in-store omnichannel strategy. Cloud communication technologies empower retail businesses to be accessible to their customers at all times and automate engagement to provide a superior customer experience, helping them drive more ROI and revenue. Knowlarity’s Virtual Number solution aids a premier food destination that’s present through physical retail stores, an online portal and a mobile application. The Vanity Number is a single communication number that helps them keep up with their prospects by providing order booking, support and marketing efforts. The Vanity Number solution manages all their business calls and is integrated with their CRM. Knowlarity’s Virtual Number solution enables the food chain to manage all their business communication in one place and is integrated smoothly with their internal CRM.
One of India’s earliest Beverages and Spirits’ Brand uses Toll-Free Number
Traditional businesses like that of Spirits and Beverages have gotten closer to their customers by engaging through digital innovations which offer a personalized touch to its customers. The world of digital commerce has also aided such businesses in reaching newer partners and sustaining existing ones to operate efficiently and accelerate their business growth.
A premier Spirits & Beverages Brand uses Knowlarity’s Toll-free Number Solution as a contact number and the C2C Solution to reinvent the way it engages with its suppliers and distributors and build up relationships in order to be a profitable partner and keep them engaged with exciting offerings as well.
Leading BFSI Company leverages Knowlarity's Tentacle CRM With Outbound Call Center to manage its outbound processes seamlessly
Embracing the consumers' changing perspective of digital experiences and digital products, the BFSI industry has evolved into a more customer-centric approach. Technology has paved its way in solving the complex space of monitoring and analyzing the daily workforce to deliver a smooth customer experience. The BFSI Company is a financial and investment service provider in India. The company has more than 100 branches across the country. The firm offers consumer loans, wealth management, commercial finance, and infrastructure finance, among others.
Indianmoney uses Knowlarity’s Click to Call to Educate People on Financial Products
Indianmoney is the largest online financial education platform that educates over 2300 people on the phone everyday to offer financial guidance. Its aim is to offer aid to its customers in buying the right financial products.
MG Motor uses Knowlarity’s Virtual Mobile Number Solution for Quality Leads Generation
The MG Motor India website manifests an array of options for its customers to select like the types of vehicles, services, e-booking, test drive to store locator and self-help menus. The aim is to deliver a seamless customer experience.
A Global Fast Food Chain uses Knowlarity’s Cloud Contact Center
A rapid change in the consumers' food ordering patterns compelled the fast-food chain industry to evolve into an advanced online delivery platform.
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