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What is Speech Analytics?

The Speech Analytics platform lets you build an easy-to-use application & helps you get closer towards your customer intent empathy basis sentiment analysis. Analyze phone calls quickly & accurately through speech to text transcription.

Benefits of Speech Analytics Platform

Improve your business process with a robust, scalable and flexible speech recognition solution to analyze customer sentiments.

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Improve Strategic Business Decisions

Improve strategic decisions basis sentiment and conversation insights to understand your customers better to refine your future serviceability and product offerings

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Lower Expenses by Automation

Reduce your manpower cost by automating the conversation analysis process which offers instant insights of phone conversations, or audio/video files

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Save Time in Extracting Analytical reports

Flexible pricing options enabling greater transparency in cost management.

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Manage Operations Efficiency

Basis the conversation analytics reports analyze your team’s performance in handling the conversations and design future training courses for your staff. The outcome will be smooth client handling benefits while offering improved CX.

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Accuracy

Make more sense of your transcription with domain-specific targeted words/phrases likes addresses, currencies, years, abbreviations etc.

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Multilingual Transcription

Analyze and convert 125 languages for better insights

Features of Speech Analytics Platform

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Real-time Speech

Extract speech recognition results in real-time

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Speech Adaptation

Customize your speech analytics application by inserting industry-specific or unique terms/phrases for auto-detection of words

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Multi-channel

Recognize and transcribe multiple participants in a conversation

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Noise Robustness

Easily identifies and converts audio from a noisy background without noise cancellation

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Content Filtering

Redact your transcription of specific content like inappropriate words, confidential and personal information

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High Coverage

Utilize the extensive user-base to cover global languages by converting from speech to text

Use Case of Speech Analytics Platform

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

Vikas Ranjan

Vikas Ranjan

Ria Pandit

Ria Pandit

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

What is a speech analytics platform?downArrow
Speech analytics platform lets you build a dynamic application by getting closer towards your customer intent and empathy from audio(such as phone calls) or video recordings.
Is speech recognition and speech analytics the same?downArrow
Yes, speech analytics is also known as speech recognition software.
What is sentiment analysis?downArrow
Sentiment analysis is a process where the speech analytics software is programmed to and trained and to understand the customer sentiments via spotting the prescribed keywords/phrases.
Which all industry can implement speech analytics?downArrow
Speech analytics is applicable for all industries.
What is voice transcription?downArrow
Transcribing long audio/video meetings/Multimedia files in real-time or post streaming is voice transcription.
GOT MORE QUESTIONS
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