container

How does Softphone Solution work with WebRTC & MPLS?

WebRTC (Web Real-time Communications) is an open-source standard, that businesses can embed into web-based applications with the same contact center features for inbound/outbound calls. More suitable for the remote workforce as it works on laptop/desktop/mobile devices. MPLS (Multi-Protocol Label Switching) aids businesses in switching from on-premise to cloud for inbound/outbound voice calls via internet with the same contact center features. It works without the use of mobile/fixed telephone lines to offer high-quality (HD) audio communication improving workforce productivity.

Benefits of Softphone with WebRTC & MPLS

Reduce network congestion & scale on a secured communication network

item

Enhance Customer Experience

Deliver Better voice quality to customers via internal and seamless connectivity

item

Scalable

Expand business operations & scale at ease

item

Cost-Effective

Flexible pricing with little to no investment on infrastructure

item

Secure Connectivity

Manage calling operations with softphone to call customers via secured VPN access

item

No Infrastructure Dependency

Place calls over the internet via laptop/desktop/mobile devices

item

Improve Workforce Productivity

Enable the workforce with softphone termination for seamless business communication

Features of Softphone with WebRTC & MPLS

video

Call Control

Queue the calls with mute, hold, and warm transfer, queue call back and voicemail features during customers’ wait time

video

PSTN & Normal Call Lines

Calls operations can happen either on internet or PSTN

video

Real-time Dashboard

View Interactions in real-time to call, whisper, barge and snoop-in to enhance customer interactions

video

Call Recording

Access all call recordings to measure the call performance to train agents better

video

Call Center Metrics

Custom filters to measure customer satisfaction, agents performance to improve productivity

video

Call Termination on SR/UI

Terminate all inbound customer calls on the SR/UI panel from laptop/desktop

Softphone with WebRTC & MPLS Use Cases

quotes-img

TESTIMONIALS


Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

What is WebRTC?downArrow
WebRTC (Web Real-time Communications) is an open source standard, that business can use to embed communications into web-based applications as per business needs
Is WebRTC a secured communication channel?downArrow
Yes, enables secured communication between two web browsers for incoming & outgoing calls.
Who can benefit from WebRTC solution?downArrow
Cost-effective for businesses seeking to merge PSTN & internet calls for small & medium businesses.
What are the different product options under the Softphone Landing Solution plans?downArrow
There are 2 options – Inbound Unlimited plan and Inbound & outbound(C2C) unlimited plan.
Who will manage the customer site feasibility? downArrow
Knowlarity Infra Team will manage the customer site feasibility.
Who will provide the VPN Services for WFH users? downArrow
VPN services will be managed/arranged by the End Customer.
Can customers make outbound calls from Softphone? downArrow
No. The outbound call will be done via SR UI or through Knowlarity Click to Call (C2C) API.
If a customer has subscribed to anInbound CC+C2C unlimited Softphone calling plan, then can they make OBD?downArrow
If a customer is taking IBD CC Unlimited, then the customer will not be able to use OBD CC. He may technically use OBD from SR, however, customers are prohibited to use OBD. Any usage of OBD will be billed extra.
GOT MORE QUESTIONS
https://strapi.knowlarity.com:443/uploads/FAQ_image_62fe417099.jpg