The CRM data is processed to give more context to conversations. Both Text to Speech and Automated Speech Recognition (speech to text) work together to proactively identify customer pain points in advance and solve problems in real-time.
The interactive IVR proactively gauges clients’ pain points, automates quality checks, is errorless and faster – hence boosting the productivity of existing agents.
Knowlarity’s personalized IVR quality ranks high in both ‘naturalness’ (audio output closely resembling human voice) and ‘intelligibility’ (easily understood).
Get actionable insights with speech analytics to aid and assist your decision making. Data are also available in visual format.
Customizable data dashboard to get actionable insights to take strategic, data-backed decisions to boost your business
Customers waiting for their product delivery can interact with the IVR to confirm or change the date, time and location of their drop-offs. Your business does not incur the loss of time and money due to last minute cancellations.
Identify the lead score and get a realistic view of your revenue pipeline. Knowlarity’s AI capabilities can listen to millions of conversations and classify leads into hot, warm and cold based on voice interactions between the telesales executive and your customer
Eliminate the need for a human agent dominated call center. Get an AI powered IVR to handle real time customer queries regarding stock prices for any listed trading company of their choice-anytime of the day.
Knowlarity’s AI-powered smart IVR is now capable of performing tasks previously done by human agents such as rebooking tickets in an airline of choice at a requested time. The smart IVR can now understand the need of a traveller (“lowest priced ticket at 1600 hrs?”) and take further action automatically.
Get contextual information about the customers without listening in on each phone call. Spot keywords to identify the customer sentiment, manage and classify leads and identify the stage of the deal with Knowlarity’s AI capabilities.Excercise greater control over free listings and monetize them.
AI-powered smart IVR can book a table at your requested time in a restaurant of your choice. Couldn’t get a table? Our IVR can direct you to other eating options filtered by geography, cuisine, closing time, payment options etc.
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