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Quickest way to reach a large set of audience in one go
Get in touch with millions of customers simultaneously through automated SMS and voice call bursts (automated outbound calls). More touchpoints = More leads = more conversions
Deploy automated outbound calling solution to make product announcements, promotional offers, follow ups, reminders and status updates for customers and more
Outbound call center services (automated outbound calling service)are the fastest and the most cost effective way to reach out to your customers. Use automated outbound calling service to get instant customer feedback with every outgoing call (Eg: Did you like X? Press 1 for ‘Yes and 2 for No) at zero cost to them
With every outgoing call, Knowlarity’s automated outbound calling system can create a personalised user experience with human like voice quality of the message, voice modulation capabilities to emote feelings of sympathy and regional IVR
Boost agent productivity by automating tasks such as daily follow-ups, announcements & reminders. Your agents can now spend more time nurturing quality leads
Know how your campaign fared, the number of responses you got and other related data. Use these insights and strategize better
OBD calling to broadcast information and maximise outreach
Automated internet calling/hosted service takes away the requirement of buying a traditional, expensive PBX system or the need to hire inbound and outbound call center agents thus saving a business owner time and money
Seek consent through an automated outbound calling system also offers automated SMS and avoid legal hassles by calling NDNC numbers
Get real time call statistics on your inbound and outbound calls like agent on call, connectivity % , Call duration, to boost employee productivity & Reports around lead status, Duration, follow-up schedule adherence, etc.
Tap international markets and audiences at a competitive pricing
Knowlarity’s automated calling solution needs no hardware or software installation. Blast calls and SMS from any geographic location via outbound calling service
Basis the need of your outbound campaign, schedule a new product awareness call or reminder SMS’s to optimize your target audience
CALLING GOES CALLER-LESS
Our all new state of the art AI powered Text-To-Speech(TTS) service transforms text into lifelike speech. Now, IVRs will talk with lifelike voices. These refreshed services come with Speech Synthesis Markup Language(SSML)-enhanced input text. The natural-sounding speech will help businesses supercharge their customer experience on existing applications.
Industry wise application
DND means Do Not Disturb. This is an initiative by TRAI (Telecom Regulatory Authority of India) to save consumers from unsolicited calls/SMS. If a person registers his/her mobile number, then it would be illegal for telemarketers to send any sort of unsolicited SMS or calls on those numbers.
An outbound call center deals with outgoing calls to potential customers and visitors via outbound calling solution. The call center hired by a company appoints agents to reach out to people through call, email or SMS. Their objective is to organize surveys, ask for feedback, and run inbound sales. The majority of the activities in the call center are done by the agents themselves. Mostly it focuses on sales. Outbound call centers are part of outbound calling service and are operated for telemarketing, asking for donations, collecting debt, and market research. AI is helping reinvent the wheel by introducing internet calling and reducing manual intervention.
One major difference between the two is that an IVR helps the user interact with the system using their dialpad (press 1 for sales, press 2 for support), while outbound is used to shoot out information to customers - either by texts or calls. For example, when your Jio plan is about to expire, you get a call saying “Your jio plan is about to expire. Please renew to enjoy uninterrupted services”, and then immediately receive an SMS (and email) about the same. That is outbound communication. Both of them can be coupled to shoot out an OBD call to the customer and get quick feedback."
We serve over 65 countries in the APAC region, with a major presence in India and the middle east (Dubai/UAE, Saudi Arabia, Abu Dhabi).
All you need to do is get in touch with us at the dedicated number for your country, and we'll connect you to the right people! Be it India, Dubai, Saudi Arabia or Abu Dhabi, we have dedicated teams to serve you. You can get in touch with us here
What our customers say
Since we got Knowlarity’s emergency response solution (ERCC), the hospital has been able to reduce its error rate by 90%RAJIV GUPTADEPUTY MANAGER, MEDICAL OPERATIONSFORTIS
Happy that Knowlarity have come to such a great use during difficult times, we cloud switch to WFH system for all CS personal and today everyone supporting from home and giving customer all essential services - keep it up and a big thanks.MRINAL CHAKRABORTYCIODTDC
Completely satisfied with Knowlarity Services. As a marketing & sales manager, we are now able to track all incoming & outgoing calls & measure the efficiency of our campaigns. All issues are resolved professionally by support team.IbtissameMarketing HeadEmaar Morocco
For BharatPe, improving efficiency simply means finding ways to do more by reducing the effort required to complete tasks. Keeping this in mind we collaborated with Knowlarity for our customer service and sales call handling solutions. It’s been such a pleasure to deal with their team member Munish Gupta, Sunil Kumar, and Neha, who resolve our queries immediately and professionally. I would like to thank everyone in Knowlarity for the excellent service we have received from them.Karuna SharmaAVP – OperationBharatPe
MG India is proud to partner with Knowlarity Communications for the last 2 years now. We appreciate their agility to come up with strategic solutions and customization that cater to our requirements.Ria PanditLead - Digital AnalyticsMG Motors
It has been a very good experience working with Knowlarity, as we are availing OBD call services from Knowlarity in our verticals. You have been also been there always whenever we had any query. We wish Knowlarity to have a great business ahead.Vikas RanjanAGM - Product Development & Service DeliverySMC Global Securities Ltd.
The overall experience is nice. As mentioned earlier, the team is knowledgeable and adaptive to any situation or problems. They are always up for any suggestions. Also the most important part is the product is nice and user friendly which has helped us a lot. The reports are very easy to pull an degenerate. In terms of integration, Knowlarity is easy to be integrated with multiple CRM software or other plug ins which is very useful and productive for us.Archisman SarkarHead - Product DevCOLIVE
At Hash Connect, we strive to drive ROI for the marketing dollars invested by our clients. Over the years, digital marketing has always been questioned for impact on offline sales and store attribution. While, it’s easy to have an attribution for traffic to a website, measuring footfall to stores from digital campaigns and its impact has always been a challenge. With the forwarding number solution provided by Knowlarity, we have been able to bridge the gap and respond to the attribution challenge. The forwarding number solution coupled with our proprietary Digital for Retail System has helped our clients address the challenge, show impact of digital spends on offline sales, measure impact at stores and improve customer experience.Arun RoyDirectorHash Connect
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