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Quickest way to reach a large set of audience in one go
Get in touch with millions of customers simultaneously through automated SMS and voice call bursts. More touchpoints = More leads = more conversions
Deploy automated outbound calling to make product announcements, promotional offers, follow ups, reminders and status updates for customers and more
Outbound call center services are the fastest and the most cost effective way to reach out to your customers. Use automated outbound call to get instant customer feedback with every outgoing call (Eg: Did you like X? Press 1 for ‘Yes and 2 for No) at zero cost to them
With every outgoing call, Knowlarity’s automated calling system can create a personalised user experience with human like voice quality of the message, voice modulation capabilities to emote feelings of sympathy and regional IVR
Boost agent productivity by automating tasks such as daily follow-ups, announcements & reminders. Your agents can now spend more time nurturing quality leads
Know how your campaign fared, the number of response you got and other related data. Use these insights and startegize better
OBD calling to broadcast information and maximise outreach
Automated internet calling/hosted service takes away the requirement of buying a traditional, expensive PBX system or the need to hire inbound and outbound call center agents thus saving a business owner time and money
Seek consent through an automated SMS and avoid legal hassles by calling NDNC numbers
Get real time call statistics on your inbound and outbound calls like agent on call, connectivity % , Call duration, to boost employee productivity & Reports around lead status, Duration, follow-up schedule adherance, etc.
Tap international markets and audeinces at a competitive pricing
Knowlarity’s automated calling solution needs no hardware or software installation. Blast calls and SMS from any geographic location
Basis the need of your outbound campaign, schedule a new product awareness call or reminder SMS’s to optimize your target audience
CALLING GOES CALLER-LESS
Our all new state of the art AI powered Text-To-Speech(TTS) service transforms text into lifelike speech. Now, IVRs will talk with lifelike voices. These refreshed services come with Speech Synthesis Markup Language(SSML)-enhanced input text. The natural-sounding speech will help businesses supercharge their customer experience on existing applications.
Industry wise application
DND means Do Not Disturb. This is an initiative by TRAI (Telecom Regulatory Authority of India) to save consumers from unsolicited calls/SMS. If a person registers his/her mobile number, then it would be illegal for telemarketers to send any sort of unsolicited SMS or calls on those numbers.
An outbound call center deals with outgoing calls to potential customers and visitors. The call center hired by a company appoints agents to reach out to people through call, email or SMS. Their objective is to organize surveys, ask for feedback, and run inbound sales. The majority of the activities in the call center are done by the agents themselves. Mostly it focuses on sales. Outbound call centers are operated for telemarketing, asking for donations, collecting debt, and market research. AI is helping reinvent the wheel by introducing internet calling and reducing manual intervention.
One major difference between the two is that an IVR helps the user interact with the system using their dialpad (press 1 for sales, press 2 for support), while outbound is used to shoot out information to customers - either by texts or calls. For example, when your Jio plan is about to expire, you get a call saying “Your jio plan is about to expire. Please renew to enjoy uninterrupted services”, and then immediately receive an SMS (and email) about the same. That is outbound communication. Both of them can be coupled to shoot out an OBD call to the customer and get quick feedback."
We serve over 65 countries in the APAC region, with a major presence in India and the middle east (Dubai/UAE, Saudi Arabia, Abu Dhabi).
All you need to do is get in touch with us at the dedicated number for your country, and we'll connect you to the right people! Be it India, Dubai, Saudi Arabia or Abu Dhabi, we have dedicated teams to serve you. You can get in touch with us here
What our customers say
With knowlarity’s Super Receptionist , we have dramatically improved our customer experience because of the real time feedback we now get.SOUMYADEEP BARMANDIRECTORFASSO'S
Since we got Knowlarity’s emergency response solution (ERCC), the hospital has been able to reduce its error rate by 90%RAJIV GUPTADEPUTY MANAGER, MEDICAL OPERATIONSFORTIS
We are very happy with Knowlarity’s ability to deliver on time and suggest solutions to make the best use of their products.SHRUTI GARGCHIEF MANAGER – CLIENT ENGAGEMENTTIMES GROUP
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