India’s first technology branded network in hospitality sector comprises of more than 1000+ budget hotels located across 65 cities in India. The company thrives on technology and its sole focus is to ensure unparalleled services at affordable prices to its customers.
The client was on the lookout for a solution which ensures first class service and acts as a medium to effectively connect the hotel management to its customers without enclosing the personal details of both parties. A stable IVR solution with multiple channels was the perfect search for the company’s requirement.
Knowlarity offered two solutions.
Inbound Solution for Customers To begin with, Knowlarity has provided 15 virtual numbers to the client. For every booking that was confirmed on the client’s platform, customers received a dedicated virtual number which was directly mapped with the original contact number of the hotel manager. The solution facilitates the customer to connect with the manager within the given timeline. Under circumstances where the call has not been answered, it will be forwarded to the company’s customer care service. At a time, a single virtual number can be mapped to multiple customers.
Click-To-Call for Hotel Managers Hotel managers make the most of this solution to receive any booking confirmation from their customers. A click-to-call widget is provided to ease the process and directly contact the customer. The widget is directly mapped with the customer’s contact number. Once the deal is closed, the same virtual number is available to a different customer.
The client management team perfectly manages the operations and thereby ensures first-class service to its customers. The company plans to procure more virtual numbers from Knowlarity as their operations expand.
Here’s a glimpse on the benefits of Knowlarity Solution: