A rapid change in the consumers' food ordering patterns compelled the fast-food chain industry to evolve into an advanced online delivery platform. The aim is to serve their customers a seamless & smooth order placing experience.
The traditional method of telecom-based calling made it difficult to handle customer privacy and flexibility to communicate on the way. Hence, the fast-food delivery restaurant witnessed difficulties in adhering to excellent customer focused service. Catering to higher demand with a traditional operating system with a poor connectivity ratio in place made it difficult to manage a distributed call center across pan India. There was no number masking, absence of analytics metrics tools, and no real-time tracking & monitoring of calls received/placed/missed across different outlets.
Cloud-based voice solution enabled with number masking has helped to implement secure communication services between the delivery partner & the customers. A seamless customer support channel is now a part of their operating system.
Knowlarity solution has established privacy in the entire calling functionality
The restaurant chain now has a flexible & automated communication system powered by Knowlarity’s contact center solution. This has aided the fast-food delivery industry to manage their services across Pan India to offer seamless customer support services. The outcome of which is high operating mode with increased customer connectivity capability to the designated outlet/department for the relevant concern in a precise manner. It has also improved brand value & trustworthiness by securing the organization from any fraud to avoid legal liabilities.