The Realty Company is among one of the arrays of a large global conglomerate’s industry offerings and is a leading developer in the Real-estate sector in India.
This resulted in missing out on potential leads as there was absence of real-time tracking & monitoring the calls received/ missed/ answered. The complete call handling process was manual which itself was time consuming, hence facing trouble addressing the missed calls without a real-time tracking communication platform.
Cloud-based Vanity Virtual Number Solution with inbound/outbound contact center & click to call facility has automated the entire communication workflow process. This simplified the way the agents were working earlier.
Simplified Call & Lead Management with Improved Customer Experience
The call connectivity ratio increased while the business also witnessed improvement in the quality lead generation as compared to earlier. They are now able to close more sales deals by tracking the quality prospects from their monitoring dashboard. The management team is now able to revisit and analyse every customer-agent interaction via available call recordings to train the staff accordingly in the future. Not a single lead is now missed as every agent is now engaged in answering every pre-sales & post-sales customer call. The vanity virtual number has aided in bundling a brand image with quality prospects, without the manual intervention of the managers.