The rapidly growing demand for online learning has pushed the education industry into embracing the new age of technology to improvise its services in offering a great customer support service nationwide.
The company was facing major challenges due to the absence of a centralized cloud contact center.
No real-time tracking of calls No live recording of conversations/calls Absence of monitoring agent’s productivity Absence of analytics metrics tools
A centralized cloud-based click to call and contact center solutions has helped the edutech industry to reinvent their sales optimization process. Every call is placed through the cloud solutions that have an analytics dashboard to monitor every agent’s performance even when one is working from a remote location.
Cloud Communication to engage with customers seamlessly
The smart solutions powered by Knowlarity have yielded constructive results in retrieving customer calls for onboarding and responding to instant queries. Hence, the complete process is now automated for streamlined customer support services without missing a single lead.