A leading real estate online portal that is a subsidiary of a large Indian conglomerate that has business in media, TV, etc. It aims to offer a hassle-free customer experience through its online portal.
The other challenges included no live tracking & monitoring of the leads handled by the agents of the designated campaigns. Absence of tracking customer support teams with no proper TAT for closure of any sales deals. As a result, they were not able to measure the customer satisfaction rate in the services they offered.
Cloud-based Inbound Solution with IVR has helped in maintaining centralized lead management automating the workflow of the operational process. Knowlarity’s Virtual Numbers with IVR facility have been used in Print ads.
Simplified Call & Lead Management with Satisfied Customer Experience
The business process has significantly improved and now they can track each lead generated through the marketing campaigns in real-time. Hence, now the team can measure the success of each campaign by tracking the total number of leads and measuring the ROI as well received from each marketing effort. The call management system has aided them to track the total calls received/answered/missed etc with recordings of customer & dealer or agent's conversations. Also, they are able to know if any customer calls after office hours. In case of any missed calls, those callers can be now called back to close their queries within the stipulated TAT. Hence, their customer satisfaction rate also improved.