A rapid change in the consumers' food ordering patterns compelled the food delivery industry to evolve. With the advent of emerging technologies, automated optimizing channels offer quick customer service transforming the experience.
This was impacting the overall delivery system without a proper channel of monitoring system in place. With the increase in demand, the existing operating system was lacking a well-structured communication platform to keep up with customer expectations.
Low connectivity between customers and delivery executives No Live call tracking No Call recording No Number masking
The company was looking to overcome all these challenges with the integration of Knowlarity's Click to Call Solution.
Knowlarity's Click-to-call solution along with Number masking enabled a secured line of the network to offer seamless customer support. The call is now initiated by the delivery executive from their delivery mobile app which gets connected to the customer by pushing a complex logic through call CDR.
The leading food delivery is now able to connect with its customers effortlessly while keeping their data secure.
A distributed contact center powered by Knowlarity offered the opportunity to manage automated, streamlined, and flexible customer support services. This has aided the food delivery industry to manage their services across pan India on a high operating mode with more than 98 percent success rate.