The real estate industry is offering superior customer experiences online. Coupled with innovative problem solving and the right customer engagement tools, the new players are automating the connectivity between tenants and landlords effortlessly.
The Lead Generation process was long drawn, making it tougher for clients to find a property of their liking. The Real Estate Start-Up followed a manual process of managing these calls. Often this resulted in missing leads that would call to enquire about available properties. Number of scheduled property viewing was a KPI that required more automation. It was tough for Contact Centre Managers to exactly pin-point the part that led to churning leads. They relied on call data generated by individual agents and spent hours working on reports. Hence, there was a void created due to the absence of a robust OBD and Missed Call Solution.
Knowlarity’s Cloud-based Outbound Contact Center offers a solution that automates calls to prospects as well as existing tenants, simplifying the workflow and standardizing the process. The Outbound contact center automates calls to tenants whose rent is due & acts as a unified platform that makes outgoing calls to multiple customers. Through OBD, the organization automates property viewing.The Missed Call Solution helped the Real Estate Startup generate even more leads by making it easy for customers to reach them by giving a miss call on the business number."
Simplified business processes & more leads
The Outbound Contact Center was launched without any Capex requirement ensuring a timely and quick process to solving queries, standardizing processes and aiding both property owners and tenants in easing transactions. There was live status monitoring of total calls made, and rejected through a real-time call analytics dashboard. Knowlarity’s Missed Call Solution enhanced leads by a significant percentage. Potential tenants and property owners simply could give a missed call and the contact center could get in touch with the leads. The Outbound Contact Center and Missed Call Solution simplified the process of Customer Engagement and Lead Generation with a data-driven approach that constantly helped Contact Center managers manage agents better their processes and enhance the customer experience. Overall, the real estate startup has been able to successfully act as the bridge between potential tenants and landlords by not only easing the process but also automating regular activities like property viewing, collection of rent, security deposits etc.