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Use of Knowlarity’s Virtual Number Solution to Connect Marketplace Buyers Online

E-Commerce Company improved their Business Growth through Virtual Number Solution

Use of Knowlarity’s Virtual Number Solution to Connect Marketplace Buyers Online

It is India’s largest online E-commerce company connecting marketplace buyers & suppliers for its 74million+ products & services offerings. The channel has 60% market share of the online B2B space in India.

    Customer name
    E-Commerce Company

    Industry
    E-commerce/Marketplace

    Organization site

    Location
    India

Tracking every call to manage teams on a single communication platform

The company faced difficulty in tracking every call related to leads, sales & queries. This resulted in missing out on quality/potential leads leading to poor call management issues with uptime reaching only 99%.

However, the same issues have been faced at their suppliers’ end as well, where the buyers use to call on the mentioned business number of the website and there is no single communication platform to track each call details. Hence, it delayed the process of connecting with every buyer & seller who visited their website & the customer experience has been impacted.

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Secure, Scalable & Easy to Use Communication Platform

Cloud-based Virtual Number Solution has helped in automating the workflow of the operational process. Knowlarity has offered unique Virtual Numbers to them across the country mapped to each supplier.

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Success Post Knowlarity Solution

Simplified Call & Lead Management with Improved Customer Experience

Witnessed more than 75% call connectivity success rate powered by Knowlarity’s Virtual Number. Now IndiaMART’s PNS/ business department has the opportunity to keep track of every supplier in the form of various calls received, missed and answered to scale accordingly. Buyers easily connect with sellers anytime, anywhere & IndiaMart tracks every lead seamlessly to serve their customers better across Pan India. Even during the COVID phase, various suppliers had simply managed to serve every buyer queries instantly related to oxygen cylinders, sanitizers & covid safety types of equipment.

Milestones Achieved

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Uptime is now more than 99% & calls connect within 4 seconds
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Over 2 lacs+ calls covered everyday
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Efficient lead management system lead to increased ROI
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Real-time monitoring with live call tracking & recordings
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Analytics Dashboard for Deep Customer Insights