Bring operations online, route queries to the right department automatically, and handle large call volumes with minimal manpower
No online infrastructure, large call volume, inefficient tracking of follow ups and missed calls
When nursery admissions are around the corner, schools gear up for the busiest week of the year. Forms, posters, and brochure are ready to be distributed to parents and school puts out advertisements in print media and online channels. Fast forward to the D-day – calls come in and the school is swamped with phone calls, emails etc. of enthusiastic parents who wish to enroll their kids to the school – bringing in chaos with the school wishing it had more staff to handle it all.
How Knowlarity’s cloud telephony services help educational institutions
IVR will allow the parents to reach the right department, saving the school the pain of getting context ob queries again and again and then redirecting them to the right department.
Outbound solutions allow you to engage parents with important updates and notifications, including form submission deadlines, any new schemes, appointment schedule etc.
With cloud telephony, your admissions team is now confident to address queries and embark on the admission process. School team can use the OBD feature to send periodic updates to parents who are registered on the website, allowing parents to be in constant touch with the school. A virtual number makes addressing queries a cakewalk for them. Analytics support empowers the school to gauge drop calls, conversions and assess the admissions funnel.
Your school can take a step further by making the results online via the virtual number. So now, a parent can call the toll free virtual number and enter the registration number of the child to obtain the result of the test and an interview slot. With school admissions team just a call away, parents will now be happy with the service, resulting in a good mouth publicity. Making announcements is as easy as typing text on an app and getting it conveyed to parents via a phone call through TTS feature. The paradigm shift in Nursery admissions will not only lead to more applications in the school, but also make resource allocation easy.