Automate transactional conversations, track and record calls, measure ROI on promotional campaigns
Scattered communication, inefficient tracking of calls, low ROI on promotional campaigns
Customer service departments of banks are often conceived as sluggish, with poor communication skills and where most of the call attempts are not addressed. Poor customer satisfaction ratings compel the customer to opt out of your services and sign up for services offered by your competitor who happens to treat his customers well. As a financial service provider, it is expected that ROI on promotional campaigns must be known. Surprisingly this is not the case. Gone are the days when a customer would visit banks to survey the best deal on loans. Results, surveys and reports are just a google search away. Thus, websites and promotional web pages play a critical role in converting the prospect to a client.
How Knowlarity’s cloud telephony services help banks
Through cloud call center solutions, you can now record all calls in a singular dashboard, analyze cust
With a virtual number, you can easily integrate your phone number with the dashboard, record all calls, track missed calls, schedule timely follow-ups and route all calls through a singular number for quick analytics.
A toll-free number allows your customers to call you for free. An easy-to-remember toll-free number makes your bank just a phone call away – letting customers know that you’re always there to listen to them.
Missed call services allow you to measure the RoI on your marketing campaigns, conduct poll and record data.
With Outbound calling solutions | Outbound calling | Automated … – KnowlarityAutomated Outbound Solutions, you can develop a personal connect with your customers by sending them wishes on special days, sending them messages with information exactly specific to them. Coupled with Text to Speech, outbound solutions allow you to generate an automated call for the customer which is personalized with details like the customer’s name, pending amount, total balance etc, depending on the purpose of the call.
In customer-centric business progress, feedback loop should be complete and be on priority to the management- thanks to ASR, financial services can perform sentiment analysis on customers’ feedback to gauge the emotion of customer with their offerings. Payment reminders, loan schemes and lucrative financial policies can now be targeted to each customer on his smartphone. This comes with a backing of analytics support which helps the bank calculate and take required action on the ROI of marketing campaigns. Overall, cloud telephony empowers the banking industry by making it customer-centric and helping the bank reach a step closer to its customer.