Track all your inbound leads on one dashboard, measure ROI on marketing campaigns and increase authenticity with mobile verification
No real view of inbound leads, inefficient call tracking software for multiple locations and agents, fraud due to no mobile verification
How Knowlarity’s cloud telephony services help investment firms
A toll-free number allows customers to reach you for free – making it hassle-free for them and telling them you’re always here to listen – whether it’s feedback or a query.
When your customers call the toll-free or virtual number, an IVR greets your customers in a professional voice, and directs them to the person and department they wish to speak to without human intervention. Coupled with an ASR, the IVR records voice responses and the customer doesn’t need to type numbers in the dialpad. ASR makes the customer experience more human-like, making customers feel as if their interaction with the IVR is a human interaction
Click-to-call allows your customers to call you with the click of a button, no matter whether they are on their laptop or on the phone. While it saves them the effort of noting down your number and dialling it again, it helps you deliver a good customer experience and increase conversions.
After the deployment of these services now the agent receives calls to a single number provided by Knowlarity. Highly professional, personalized outbound calls with voice moderation for emotions. Now, the agent has the system through which he can send SMS to his clients for payment reminders, approaching due dates. Automated SMS solution helps him with marketing as he sends SMSes to update people about new schemes and offers.