Automate appointment booking process, send reminders and notifications and handle inbound queries with one system.
No automated appoitment booking process, no way to handle and manage inbound call logs and recordings on one platform
India has the largest number of patients those are paying out of their pockets for medical expenses that lead to the emergence of healthcare solution providers in India. There are plenty of government and private healthcare hospitals which are already doing their best and giving most of the medical aid to the consumers. Still, there is lack of services because of the huge population in India and hospitals alone cannot serve them all. This leads to the establishment of local clinics and single specialty healthcare centers. Not everyone likes to visit hospitals for minor diseases that can be cured in local clinics. As a result, over the last couple of years, clinics and single specialty health centers showed a high growth rate.
As per current market, local clinics have a huge number of clients and an ample number of customer to reach out. Since there are plenty of clinics in market already each center has to do something different and innovative to stay in business. Most of the clinics use conventional methods for client engagement, client record maintenance, appointment messages, marketing campaigns, etc., which are not good enough.
How Knowlarity’s cloud telephony services help clinics and specialty health centers
With our outbound calling and messaging solutions, you can now automate outreach to your customers directly via text. Certain applications include making announcements and giving regular updates – all of it with one platform. Outbound coupled with our text to speech solutioncan also allow you to send notifications via calls.
These solutions move the business completely from the conventional phone system to the cloud and help clinics in India manage unlimited calls on a single platform. Clinics can send all checkup and healthcare reminders to the client and also track all the basic pieces of information through CRM integrated tool. A client can call any time using the toll-free number and get the desired information. Automation of processes which would take up unnecessary manpower leads to a hustle-free functioning and increased productivity in the clinic.