Talk to Sales:
 INDIA 1800-419-0333
  •  INDIA 1800-419-0333
  •  SINGAPORE +65-315-85-434
  •  PHILIPPINES +63-264-06-899
  •  DUBAI/UAE +971-455-08-331
  •  THAILAND +66-208-03-980
  •  SAUDI ARABIA +966-11-5204444

CLINICS/SPECIALITY HEALTH CENTERS

Automate appointment booking process, send reminders and notifications and handle inbound queries with one system.

clinics
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PROBLEM

No automated appoitment booking process, no way to handle and manage inbound call logs and recordings on one platform

India has the largest number of patients those are paying out of their pockets for medical expenses that lead to the emergence of healthcare solution providers in India. There are plenty of government and private healthcare hospitals which are already doing their best and giving most of the medical aid to the consumers. Still, there is lack of services because of the huge population in India and hospitals alone cannot serve them all. This leads to the establishment of local clinics and single specialty healthcare centers. Not everyone likes to visit hospitals for minor diseases that can be cured in local clinics. As a result, over the last couple of years, clinics and single specialty health centers showed a high growth rate.

As per current market, local clinics have a huge number of clients and an ample number of customer to reach out. Since there are plenty of clinics in market already each center has to do something different and innovative to stay in business. Most of the clinics use conventional methods for client engagement, client record maintenance, appointment messages, marketing campaigns, etc., which are not good enough.

SOLUTION

How Knowlarity’s cloud telephony services help clinics and specialty health centers

Smart IVR

With a growing business come greater employees, and it is almost impossible for one person to take on all kinds of business enquiries from existing and new customers. With more people, it becomes all the more difficult to track whether the right person has been getting the calls, and what they have been saying to our customers. IVR to the rescue! The clinic now witnesses increased subscriptions by reaching the prospect customer directly to his phone. Customer engagement improves significantly when grievance redressal, healthcare plans, information on the go are available just a call away.

Inbound call center solution

With a plug and play setup, you can easily set up an inbound call center software and automate a huge chunk of the inbound calling process like call routing, agent monitoring (both personal and work mobile phones) and setting agent availability.

OBD calling and messages

With our outbound calling and messaging solutions, you can now automate outreach to your customers directly via text. Certain applications include making announcements and giving regular updates – all of it with one platform. Outbound coupled with our text to speech solutioncan also allow you to send notifications via calls.

With an ever-increasing customer base with growing marketing efforts, outbound solutions allow you to maintain a personal relationship with your customers and go the extra mile!

Toll-free solution

With a toll-free number, it becomes the perfect (and most convenient) way for your customers to reach you any time of the day! While the toll free number would make the call free for the customer, our smartIVR would route the call to the right person – reducing all hassles with just one number for your business. With deployment of services, your clinic in India can now track and monitor marketing campaigns. The center now witnesses increased subscriptions by reaching the prospect customer directly to his phone. Customer engagement improves significantly when grievance redressal, healthcare plans, information on the go are available just a toll free call away. Thus, even when clinics pop up in India, the one with cloud telephony enabled operations will attract more customers!

Integrated CRM

If you’re already using a CRM to manage your pipeline, then you can easily integrate your CRM with our cloud telephony solutions. Knowlarity’s SuperReceptionist supports integration with multiple CRMs, some of them being Zoho, Salesforce and Hubspot.

Click-to-call

With click-to-call feature on the website, social media or even the app, a customer can click on the number and directly reach the clinic for what they need, which would further result in services being available at the click of a button – literally.

OUTCOME

These solutions move the business completely from the conventional phone system to the cloud and help clinics in India manage unlimited calls on a single platform. Clinics can send all checkup and healthcare reminders to the client and also track all the basic pieces of information through CRM integrated tool. A client can call any time using the toll-free number and get the desired information. Automation of processes which would take up unnecessary manpower leads to a hustle-free functioning and increased productivity in the clinic.

Trusted by over 15000+ organizations across 65 countries


REQUEST A DEMO
Or, Talk to Sales
 INDIA 1800-419-0333
  •  INDIA 1800-419-0333
  •  SINGAPORE +65-315-85-434
  •  PHILIPPINES +63-264-06-899
  •  DUBAI/UAE +971-455-08-331
  •  THAILAND +66-208-03-980
  •  SAUDI ARABIA +966-11-5204444
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