MEDICAL EQUIPMENT AND DEVICES

Ensure easy outreach, increase the number of leads and record all data in one place. Reach out to potential customers easily.

medical equipment
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PROBLEM

Less outreach, low number of leads, inefficient systems of recording lead data, difficulty in reaching out to potential customers

Healthcare industry is growing at a high rate, leading to a high demand of medical equipment and devices is high in the India market. To compensate this demand there is an ample number of producers of medical equipment in India that leads to competition as well. Each producer wants to expand its business by targeting potential customers with effective efforts and wants to make sure each one of its existing clients gets desired results. The next question is – how? Most of the manufacturers already doing their level best, making it difficult to differentiate a product from one another, yet all the more important.

The major needs of any business are better client engagement, effective marketing campaigns, a fully automated record system for each sales lead and its conversion, and a fully fledged inbound and outbound calling solution.

SOLUTION

How Knowlarity’s cloud telephony service helps medical healthcare and devices businesses

Outbound voice and text solutions

With our outbound calling and messaging solutions, you canude making announcements and giving regular updates about reports – all of it with one platform. Outbound coupled with our text to speech solution can also allow you to send notifications via calls.

With an ever-increasing customer base with growing marketing efforts, outbound solutions allow you to maintain a personal relationship with your customers and go the extra mile!

CRM integrated tool

If you’re already using a CRM to manage your pipeline, then you can easily integrate your CRM with our cloud telephony solutions. Knowlarity’s SuperReceptionist supports integration with multiple CRMs, some of them being Zoho, Salesforce and Hubspot.

Click to call

With click-to-call feature on the website, social media or even the app, a customer can click on the number and directly reach the clinic for what they need, which would further result in services being available at the click of a button – literally.

Virtual number, IVR and Insights

A virtual number coupled with an IVR can help you with directing the customers to the right caller, or sorting them based on their purpose. For example, they can press 1 for report status, press 2 to speak with a specific doctor, etc. Further, with insights, they can get full context on previous conversation with the caller and have all the details in one place.

Outcome

By using inbound and outbound solutions, your customers in India can easily connect to the right person, and you can also reach out to masses through automated text or voice messages. If any call gets missed out, the lead automatically gets recorded in the system and can be treated later. A well-configured CRM-integrated tool can monitor all the business leads and can manage huge data for various business purposes. If anyone visits the company’s website then he can directly connect with the concerned person by utilizing click to call feature.

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