Talk to Sales:
 INDIA 1800-419-0333
  •  INDIA 1800-419-0333
  •  SINGAPORE +65-315-85-434
  •  PHILIPPINES +63-264-06-899
  •  DUBAI/UAE +971-455-08-331
  •  THAILAND +66-208-03-980
  •  SAUDI ARABIA +966-11-5204444

CABLE OPERATOR

Manage more calls on a single platform, never miss a call, automate outbound communication

cable operator
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PROBLEM

No digital mode of interation with customers, limited manpower to take on multiple calls, inefficient customer service

Media industry in India comprises of many different sections under its fold like cable, television, print and films, advertisement, radio, music. A lot of local cable operators are nowadays providing television programming to paid subscribers via radio frequency. Entertainment, spiritual conversations, news and learning – everything is just a click of the remote away.

Local operators have a huge number of subscribers who they are providing services to. Generally, it’s a pain to reach cable operators through a systematic digital platform, and even if the customer does get through, he may still not get through due to reasons like not being available due to being on another call.

The operator also wants a proper helpline and call center channels to engage with his customers, but this requires extra manpower and additional servers which are expensive and seem little beneficial. To overcome such a problem, now local operators can use cloud digital solution for their businesses.

SOLUTION

How Knowlarity’s cloud telephony services help cable operators

Smart IVR

With Smart IVR, a customer waiting on a call is a thing of the past. Not only does it direct the customer to the right person/department once the customer answers a couple of questions, it also helps frees up the hassle of asking the initial set of questions from the customer. With a smart IVR, you can now handle more customers, and that too at half the cost.

Toll-free Helpline

A toll-free number allows your customers to reach your business for free. Publish an easy-to-remember toll-free number on your websites and all advertising channels – allowing your business to be just a toll-free call away for your customers and prospects alike.

Outbound Text and Voice Messages

Generating a huge customer base comes with the restriction of creating a personal connect with your customers. Sometimes, going the extra mile can differentiate you from your competitors and help you create the much-needed loyalty from your customers. Make automated and personalized recorded calls to your customers and inform them about new packages, renewal dates, payment dues or any other reminders using outbound calling and messaging services.

Click-to-call

Click-to-call allows your customers and prospects to call directly from the number you give on your online media. Allt they need to do is click the contact number in their mobile screens or their laptops, and a call gets initiated! Sometimes your website may make a compelling case, and the customer may decide to save your number and call you later – which seldom happens. Click-to-call takes that hassle away, and helps your customers and prospects enjoy a convenient experience and come right to you from any online source.

OUTCOME

These solutions move the business completely from the conventional phone system to cloud and help cable operators manage unlimited calls on a single platform. Operators can now send all the important notifications regarding payment dues, renewal dates, notifications for any new package and reminders to the client.

Click-to-call, an instant calling widget, can be strategically placed on the host website to help them to get in touch with leads. As soon a visitor submits his number, the system bridges a call between the customer and the operator. Further, a client can call any time by toll-free number and can get the desired information. Through missed call solutions, one can now run various campaigns.

After adopting cloud solutions, any operator can connect with existing clients as well as new targeted customers to increase his sale. These non-conventional methods of client handling are so efficient that results can be seen in a real-time basis.

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REQUEST A DEMO
Or, Talk to Sales
 INDIA 1800-419-0333
  •  INDIA 1800-419-0333
  •  SINGAPORE +65-315-85-434
  •  PHILIPPINES +63-264-06-899
  •  DUBAI/UAE +971-455-08-331
  •  THAILAND +66-208-03-980
  •  SAUDI ARABIA +966-11-5204444
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