Receive call updates to improve agents performance
Every call received or made from SuperReceptionist is tracked and recorded. This is amazingly useful because you know that you can account for every communication with the customer.
You can have various reports and dashboards generated from these logs. You can have list of all the calls missed today, or yesterday or in last one month. You can find out which agent is missing most of the calls. You can tell when you receive most number of calls so that you can arrange for more number of agents during that time period. You can know the percentage of calls that people miss when you call them back.
In nut shell, you have any reporting you want available to you. These all reports are based on the call logs and are amazingly useful in running your customer operations the way you want manage.
Every feature is carefully designed to suit your business need and requirements.