Experience one-touch transfer during ongoing calls
You have experienced this before. You are talking with an agent. The agent is trying hard to solve your problem but he realizes that may be his boss can be in better position to solve your problem. He needs to transfer your call to his boss.
How does he do that? He can ask you to disconnect and then call his boss directly. Or he can do a in-call transfer – that is he can transfer the live call to another people. Now the other person and the customer is on call.
This is very useful. It allows a very good customer experience when you are solving a complex customer problem or closing a complex sales deal whether multiple people need to get involved.
Setting this up is also very easy. Just follow the steps given in support