The evolution of better customer experience
Customers love personalized attention. They do not want to be another “number” in the list of customers that business serves. They want to be greeted with their names and remembered. If you do that, they will be loyal and will keep coming back to you.
Personalized IVR does exactly the same. If you upload the names of your customers, and the phone number in the CRM, we would know who is calling when the customer calls. We welcome the caller by “Hello Tom, welcome to ABC company”. This delights.
Not only greeting, we also can change the IVR itself based on this knowledge. If it is an existing customer, we can offer him different choices or different information than if it is a new customer.
All the essential features you expect plus real-time analytics built for the modern enterprise.
Every feature is carefully designed to suit your business need and requirements.