SMS Acknowledgement

Delivering a personal, thank you message


Every time a customer calls, you need to know if his problems were solved or not. There has to be a feedback loop to know how the call went.

How This Feature Works?

A quick guide on SMS Acknowledgement

This is what the SMS notifications does. You can configure it to do anything. You can thank your customers for calling you. You can send them a short survey notification.You can send them any custom message you want to send them. This is very useful because it happens immediately after the call. Just the action of asking them for the feedback increases the customer happiness. By knowing the customer feedback at every call level, you can find out exactly the patterns of the conversations that are creating problems for you.

To configure the text of the SMS notification to exactly what you like. You can also enable or disable it.

Other Features

Every feature is carefully designed to suit your business need and requirements.