Ensure quick, personalized customer experience
How many times have you been on a call with a call-center agent and your call dropped and you had to call back, again explaining the your problem again from start to a new agent that you are connected this time? You just pray to the Gods that your call does not drop again
It can be massively frustrating. All of us have experienced it. However there is a way to solve the problem. What if the system tries to connect to the same agent next time you call, given it knows the caller ID you are calling from?
This is what is called “Sticky Agent” feature. The agent is sticky.
All the essential features you expect plus real-time analytics built for the modern enterprise.
Every feature is carefully designed to suit your business need and requirements.