Sticky Agent

Ensure quick, personalized customer experience

Overview

How many times have you been on a call with a call-center agent and your call dropped and you had to call back, again explaining the your problem again from start to a new agent that you are connected this time? You just pray to the Gods that your call does not drop again

It can be massively frustrating. All of us have experienced it. However there is a way to solve the problem. What if the system tries to connect to the same agent next time you call, given it knows the caller ID you are calling from?

This is what is called “Sticky Agent” feature. The agent is sticky.

How This Feature Works?

A quick guide on Sticky Agent

The configuration of Sticky Agent is also very simple is straightforward. All you have to do is click a checkmark. To get step by step instructions visit support.

Feature Insights

All the essential features you expect plus real-time analytics built for the modern enterprise.

Other Features

Every feature is carefully designed to suit your business need and requirements.