Power up your round-the-clock customer support
What happens when in spite of all of your efforts, you can’t have anyone pick the call? It can happen. You may be having dinner. Your agents may all be busy. It may be midnight when everyone is asleep. There are plenty of reasons when no one is available to pick the phone.
Voicemail works perfectly there. The person can get leave a recorded message. You immediately get an mp3 file of the recording.