Software for call management helps agents to track and manage inbound and outbound calls. It provides organizations with a 360-degree view of the entire call operations. Knowlarity's call management software is a multifaceted solution that allows call routing, IVR system integration, call recording, and call tracking capabilities. It enables agents to speed up their work with the auto-dialer facility. The call logs enable the management to gain real-time insights into client conversations, learns about their issues, and simultaneously gauge agent productivity. It helps provide streamlined communication and better CX by integrating existing with their CRMs.
Extract call analytics in real-time for proactive actions and future training of the staff
A cost-effective solution for comprehensive call management capabilities without infrastructure requirements.
Track different metrics such as Average response time, call abandonment rate, etc., to know the success of the call operations.
Manual and repetitive tasks are automated. Auto dialer and automated calls and allow agents to solve complex customer issues.
Understand the customer behaviour, provide quick and correct responses and provide an enhanced CX.
Integration of existing CRM with the call management software provides a 360-degree view of the customer lifecycle. Helps in better lead generation and management.
The solution tracks customer calls, records conversations, and provides insights into customer issues.
Track customer calls and never miss a potential lead. Ensure brand loyalty by always connecting with the customers.
The solution offers an IVR integration facility allowing businesses to respond to customer queries efficiently.
Smartly route calls to the available agents and provide quick customer connectivity.
Reduce agent idle time by automating the dialing process.
Redirect calls to agents' mobile phones and landlines to ensure 24x7 connectivity.
