The Call Masking Solution enables businesses to provide their customers secure and reliable interactions with the agents by maintaining their privacy through advanced data protection measures. The businesses can enable seamless connectivity between their agents and customers without disclosing their respective phone numbers. The anonymous number displayed on either side prevents the misuse of private information of the customer as well as the agent making it . Call Masking Service also allows business managers to monitor the customer interactions with real-time insights into the call recordings.
End-to-end encryption and call routing through Knowlarity’s cloud server ensure data privacy of the customers in all their interactions held with the business executives.
Managers can access exhaustive call logs, actionable insights into customer interactions can help boost the executives’ performance and elevate the customer experience.
Both inbound and outbound calls are recorded for monitoring agents’ performance and quality testing with comprehensive analytical reports.
The pre-recorded multi-level menu helps in answering customers’ queries instantly without any human intervention.
Give your agents’ performance a boost by automating the outbound call processes which results in enhanced customer experience due to minimization of customer wait time.
The customers can get in touch with your business quickly by using the call widget, easily accessible on the web and mobile app.
