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What is Call Recording Software?

Software for Call Recording enables a business to record incoming and outgoing calls. The recordings provide real-time insights into the client conversations and allow companies to know customers' issues and gauge agent productivity. The call logs are stored in the cloud, offering easy accessibility, which speeds up the customer engagement process. The calls are recorded automatically, and the agents need not make any additional effort to record a call.

Benefits of Call Recording Software

Cost-effective solution with a comprehensive range of capabilities

Training & Development

Training & Development

Use the call logs to provide hands-on training to the employees. Improve their skills with examples from real conversations

Agent Performance Measurement

Agent Performance Measurement

Access to the conversation between the agent and the customers helps analyse the agent's productivity. Companies can provide the right training to upskill them.

Easy Set-up

Easy Set-up

No hardware is required. Use the smart pug-play solution and integrate it with the existing CRM to engage customers better.

Enhance Customer Experience

Enhance Customer Experience

Know your customers better by continuously analysing the conversation and striving to provide a better CX.

Promote Business Growth

Promote Business Growth

With complete visibility into the call operations, businesses make informed decisions and formulate better strategies to augment business growth.

Handle Customer Disputes

Handle Customer Disputes

If required, call logs act as an indispensable source of data that can be produced as evidence in lawsuits.

Features of the Call Recording Software

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Quality Assessment

Get an insight into client communication and identify the key improvement areas. Improve quality and offer better CX.

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Conversion of text-to-speech

With the integration of text-to-speech software, get better insights into the call quality. Keyword spotting helps to learn about major customer issues.

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In-depth Analytics

Analyse customers' requirements and meet their expectations. Expand the customer base by resolving issues at the earliest.

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Easy Data Access

The call records are stored in the cloud. Agents can quickly locate the files and access them, which saves time. They can provide quick and better customer responses and provide a better CX.

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Auto Recording

The call recording software automatically records the conversation between the customers and the agents. It enables agents to focus on their primary goal of providing an enhanced CX.

Call Recording Software Use Cases

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

Vikas Ranjan

Vikas Ranjan

Ria Pandit

Ria Pandit

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

What is Call Recording Software?downArrow

The call recording software solution records inbound and outbound calls. It helps businesses understand their customers and provide better CX. Moreover, they can monitor agent efficiency and improve it to provide an enhanced CX.

Which is the Best Call Recording Software?downArrow

The best call recording software is embedded with the best features that empower businesses to continuously improve customer service and meet customers' expectations. The software offered by Knowlarity offers deep analytics and provides businesses with insights to serve customers with excellence.

How can I get the call recording software?downArrow

Knowlarity offers the call recording software embedded with highly beneficial features. You can call at 1800-1020-340 to get the software at competitive prices.

How does the software for call recording work?downArrow

It is a smart plug-n-play solution that records all the incoming and outgoing calls. Businesses can later analyse the call logs, identify customer pain points, and monitor agent productivity.

Can small businesses afford the best call recording software?downArrow

Yes, small and mid-size businesses can easily buy the best call recording software. It is a budget-friendly solution that requires no upfront investment. With flexible pricing, it easily accommodates the budget.

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