Software for Call Recording enables a business to record incoming and outgoing calls. The recordings provide real-time insights into the client conversations and allow companies to know customers' issues and gauge agent productivity. The call logs are stored in the cloud, offering easy accessibility, which speeds up the customer engagement process. The calls are recorded automatically, and the agents need not make any additional effort to record a call.
Use the call logs to provide hands-on training to the employees. Improve their skills with examples from real conversations
Access to the conversation between the agent and the customers helps analyse the agent's productivity. Companies can provide the right training to upskill them.
No hardware is required. Use the smart pug-play solution and integrate it with the existing CRM to engage customers better.
Know your customers better by continuously analysing the conversation and striving to provide a better CX.
With complete visibility into the call operations, businesses make informed decisions and formulate better strategies to augment business growth.
If required, call logs act as an indispensable source of data that can be produced as evidence in lawsuits.
Get an insight into client communication and identify the key improvement areas. Improve quality and offer better CX.
With the integration of text-to-speech software, get better insights into the call quality. Keyword spotting helps to learn about major customer issues.
Analyse customers' requirements and meet their expectations. Expand the customer base by resolving issues at the earliest.
The call records are stored in the cloud. Agents can quickly locate the files and access them, which saves time. They can provide quick and better customer responses and provide a better CX.
The call recording software automatically records the conversation between the customers and the agents. It enables agents to focus on their primary goal of providing an enhanced CX.
