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What is Outbound Call Center Software?

Outbound call center software helps businesses grow by enabling them reach their target audience for a wide range of business objectives – product or services, feedback, sales, surveying, etc. Businesses can easily automate the call process and manage their workflows of making multiple calls to customers on a daily basis. This results in an increased productivity.

Benefits of Outbound Call Center Software

Connect with your customers quickly, easily and seamlessly

Cost-Effective

Cost-Effective

Save time & money by implementing outbound call center software for multiple business goals.

Easy Set-up

Easy Set-up

The set up process is super easy with plug-n-play features. No extra hardware requirements.

Universal CRM Integration

Universal CRM Integration

The solution is easily integratable through API, with the majority of the CRM software.

Enhanced ROI

Enhanced ROI

Automated calling improves customer connectivity that boosts business and hence better ROI.

Improved Efficiency

Improved Efficiency

Outbound call center software not only improves the work efficiency but also gives a boost to agent productivity by reducing their idle time & enabling the team to handle large volumes of calls.

Features of Outbound Call Center Software

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Auto Dialer

It automates the outbound calling process that helps in reaching more potential customers.

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Detailed Insights

Track, record, manage & analyze each call detail made throughout the day in monthly or weekly reports.

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Call Recording

Automatic call recording of each call that can be used later for dispute resolution, training purposes, and more.

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Outbound IVR

Notify and remind the audience about services/products, offers, sales, due dates, etc with automated outbound IVR.

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SMS Integration

Automated SMS integration is possible along with follow-up calls for better customer connectivity.

Outbound Call Center Software Use Cases

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

Vikas Ranjan

Vikas Ranjan

Ria Pandit

Ria Pandit

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

Which industries should use an outbound call center? downArrow

Any company, regardless of the industry, which makes a great number of outbound calls regularly, can use outbound call center software.

What are Knowlarity’s charges for its outbound call center software?downArrow

The charges vary with certain factors like usage, requirements, etc. You can connect with our representatives for more information at 1800-102-0340.

What are the advantages of using outbound calling software?downArrow

The list of advantages that any business can get from implementing outbound call center software is huge. It empowers the entire outbound calling process by streamlining it with great solutions like auto-dialers, call monitoring, call recording, etc.

What are the features of outbound call center software?downArrow

Some of the key features of outbound call center softwares are Automated Dialing, Call Recording, Detailed Reports, Improved Agent Productivity, Enhanced Work Efficiency, Universal CRM Integration, etc.

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