Advanced Call Routing
Route calls to the agents as per their expertise to reduce customer wait time.
Inbound Call Center Software for Facilitating Better Customer Experiences
Efficient Call Routing and Handy Automations to Manage Large Call Volume
What is Inbound Call Center Software?
Inbound call center software enables easy management of high-volume incoming calls. These are the calls received by an organization either through their existing audience for multiple interactions, such as potential customers for inbound sales, product/service queries, customer service issues, support/assistance, technical help, etc.. The main function of an inbound call center is to deliver exceptional customer experience, and inbound call center software will make any business achieve it efficiently with enhanced productivity. Caller information, call recording, and call routing act as performance enhancers.
Benefits of Inbound Call Center Software
Transform Customer Experience with Inbound Call Center Software
Agent’s Performance Insights
Track and record conversations between the agent and customer to gain deeper insights and analyze agents’ performance
Enhance Caller Experience
Optimize caller experience via personalized regional greetings, customized hold music, and skill-based agent routing.
Easy to Set up and Activate
With a smart plug-n-play solution integrate your existing CRM software for easy access.
Minimal Investment with No Capex
A cost-effective solution that provides comprehensive call management capabilities without infrastructure requirements.
Enhanced Productivity
Advanced call management features enable agents to quickly answer more calls hence increasing productivity.
Optimize Operational Efficiency
Route the customer calls to the specific agents based on their expertise, and availability, and never miss a lead.
Features of Inbound Call Center Software
Call Recording
All the customer inbound calls are recorded in real-time which can be used later for quality and training purposes.
Concurrent Calls
Respond to an unlimited number of concurrent inbound calls maximizing the agent’s efficiency.
IVR
Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer.
Detailed Insights
Track, record, manage & analyze each call detail received throughout the day in monthly or weekly reports.
Inbound Call Center Software Use Cases
TESTIMONIALS
Archit Srivastava
Vikas Ranjan
Ria Pandit
Trusted by over 6000+ organizations across 65 countries
Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.
Frequently Asked Questions
Is inbound call center software helpful for small-sized businesses?
Inbound call center software can assist any business in managing its incoming call flow regardless of its size.
How much does Knowlarity charge for inbound call center software in India?
The charges may differ depending upon the requirements of your business. For more details, you can connect with our representatives at 1800-102-0340.
Which industries benefit from inbound call center software?
Any industry with a heavy flow of incoming calls can get the benefit from our inbound call center software. Some industries are: customer care, travel & tourism, e-commerce, logistics, etc.
Sales
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