Interactive voice response system (IVR) is a system where the clients call is received by the pre-recorded message. This message helps the caller to reach to a solution for the problem. The caller has to press the desired number which related to their problem as they hear the recording. If the problem is not solved through the IVR it is transferred to the company agent. There are many cases where the company can use the IVR system.
There are many cases where the company can use the IVR solution. Some of the common areas of the IVR system are mentioned below. These case studies will help you understand the use of the IVR system.
Hi, thank you for using HappyHomes Pvt. Ltd services! We are proud to have you as our esteemed customers. We are calling to inform you that your plan expires on 29 June 2018 and you can avail up to 50% discount with pre-renewal.
Press 1 for renewal of your plan now
Press 2 if you wish to renew your plan later
and press 3 to talk to our customer service executive
We noticed that you have not been using our services for some time now. Is there any way we can make this a better experience for you? Please let us know how!
To talk to our representatives Press 1
Press 2 to leave us a voice message
Press 3 if you need support for operating our services
Hi Mohit, we haven’t touched base in a long time. I am looking to understand why that is, and if we can reconnect. We’re glad to inform that you can avail up to 50% more commission with renewal.
Press 1 to speak to our customer executive and know more
Press 2 if you do not wish to renew
We really appreciate you for choosing Pamper Pets. Thank you for giving our the to get the chance to pamper and take care of your pet; here are some new services and offers you can go through… (list features here)
Press 1 if you want us to mail you.
Press 2 if you want to hear it from our agent
Hi! It is great to have you as our customer. Your plan is expiring on 27 June 2018
Press- 1- If you want to renew your service with us.
Press-2- If you do not want to renew your service with us
Press-3- if you want to talk to our executive
Hi, this is Neha from Beauty.
We’ve noticed that you have stopped using our services.
Please let us know how we can change your mind.
If you renew now, you can get discounts up to 50%.
Press 1 to speak to a representative
Please be patient, while we connect you to an agent.
Press 2 to if you do not wish to renew.
Thank you for your time.
Thank you for using our services. We would love to hear from you on how we’re doing! This will considerably help us in improving our services.
Press 1 if you’re satisfied
Press 2 if you’re dissatisfied
And Press 3 if you wish to speak to a customer executive
IVR system has many benefits for the company. It is a great tool for a company to save time, money and human efforts and give a good quality call time to its clients and customers.Written By: Admin