Artificial Intelligence – a Boon to Business Communication

June 7, 2021

Artificial Intelligence (AI) is taking over the world at an unbelievable pace. People slowly realize that technology is not a threat, but an asset to the human species. AI has come a long way, from algorithms to logarithms, to analytical reasoning, to grasping human contact; Artificial Intelligence is developing at every stage. When a business develops further, there is a need for smarter, more accessible, and inexpensive communication technology.

AI has transformed the way businesses operate across industries. It has improved efficiency, productivity, and profitability. AI has also revolutionized the way businesses communicate with their customers, stakeholders, and employees. In this blog, we will explore how AI is a boon to business communication.

Features of Artificial Intelligence

Picturesque Discussions:

There is processed CRM data to give a big picture to the discussions. ASR (Automated Speech Recognition) and TTS (text-to-speech) work together in such a way that prevents problems before they happen by giving a basic solution. They identify customer weaknesses and resolve issues and queries in real-time.

Automate & Reduce Human Intervention:

Human interaction is limited since an AI bot is intelligent enough to handle most of the provided services by itself. It stresses the clients’ pain points, runs quality checks, and is more efficient than any human.

Boosts Agent Productivity:

The productivity of the existing human agents increases at a higher rate as the AI bot provided for the guidance and services drops the pace of making errors and glitches. Hence, the agents get more hands-on time, as they do not need to fix the mistakes they made because of human nature.

Near-Human Voice Quality:

AI bots have a voice assistant feature. Their voice is developed with great efforts to make it sound just like a human voice. Even with many risks that we can face, we take precautions and lead a safe technological environment. AI, thus, is beneficial for business communication and more.

How is AI Impacting Business Communication?

Personalized Communication

AI can help businesses personalize their communication with customers. With the help of machine learning algorithms, AI can analyze customer data, such as past purchases, browsing history, and demographic information, to provide personalized recommendations and offers. This can improve customer satisfaction and loyalty, as customers feel understood and valued.


Chatbots are AI-powered virtual assistants that can help businesses communicate with customers in real time. Chatbots can handle customer inquiries, provide support, and even make sales. They are available 24x7 and can handle multiple conversations simultaneously, which can improve customer service and reduce wait times.

Speech Recognition

Speech recognition technology is also AI-powered that can convert spoken language into text. This can be used in customer service centers to transcribe phone conversations, which can improve accuracy and speed up resolution times. Speech recognition can also be used in meetings to transcribe conversations, which can help employees stay focused and engaged.

Redefining the Contact Centers with Integration of Artificial Intelligence & Cloud Telephony

Natural Language Processing

NLP is a branch of AI that helps computers understand human language. NLP can be used to analyze customer feedback and sentiment, which can help businesses improve their products and services. NLP can also be used to automate email responses and social media interactions, which can improve response times and reduce workload.

Data Analysis

AI can analyze large amounts of data in real time. This can help businesses identify patterns and trends in customer behavior, which can be used to make data-driven decisions. For example, AI can analyze customer data to identify which products are popular and which are not, which can help businesses optimize their product offerings.

An Easier & Inexpensive Way of Communication

Though there will be a one-time investment, AI will prove to be a communication company’s best asset. Designing commercials, flyers, posters, sketches or three-dimensional models will be a right-hand’s game for AI. A human figure may not be good at multitasking, but an artificially intelligent bot will be. AI technology will be quicker, cheaper, and more precise than any human, hence making it the most efficient technology to exist.

Artificial Intelligence will be most beneficial to a firm for its employees and clients Even if a company is big enough to have umpteen employees, it is practically impossible for them to spend time with each client individually. Personal contact with your customers can be beneficial to the company. Humans cannot maintain personal contact with every consumer. Artificial Intelligence, however, can reach every client personally and build conversations according to their interests and habits.

Artificial Intelligence is also available for more periods than humans There are cases when clients need to contact you for some urgent queries, or some of your clients are in different time zones. You need your sleep to function the next day correctly, so your AI bot will take care of them for you. Therefore clients who faced time issues with communicating will find time with an AI bot at service.


AI is a boon to business communication. It can improve efficiency, productivity, and profitability as well. AL can also personalize your business communication, handle customer inquiries, transcribe phone conversations, and analyze customer feedback, and data in real-time. Businesses that embrace AI-powered communication will be better positioned to succeed in the digital age.

To know more about Knowlarity’s AI offerings, request a demo today.

Written By:  Admin


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