There are several mediums for customers to connect with a brand and share their concerns about products or services—for example, live chat, email, social media, etc. But the one medium that has always been on their favourite list is the telephone.
The reason is the human touch, which gives customers assurance that their problems will be resolved soon. I can even say that a telephone medium allows brands to establish a bond of trust.
One may argue that this medium is traditional and has problems like call queues, high-resolution time, etc. But, honestly speaking, most customers don’t care about such minor obstacles. Instead, they pick up the phone and dial the number to have a word with a brand representative.
Besides, the problems related to voice support can be resolved effortlessly if you invest in the right solutions and people.
Today, I will discuss some crucial tips to help you get the best click-to-call service for your business.
Look for the features.
You can choose from many click-to-call solution providers available in the market. But the important thing for you is to look for the features that can help your business significantly. You should not take this lightly because you will likely end up frustrated when you have to pay for useless parts to your business.
Knowlarity doesn’t beat its drums, but it offers you all the features that can make a difference for your business. For example, these two features are a must when looking for the best click-to-call service:
Call recording: Keep a record of each incoming & outgoing call and use the tapes for different purposes like employee training, IVR menu development, etc.
Call routing: Transfer calls to available agents to reduce the average response time, give a better voice support experience to callers, shrink the call queue size, and so on.
Be careful with the pricing. Deciding on pricing is crucial from a business perspective because the more you save, the more you can invest in other essential activities. However, it is imperative to understand that your money-saving approach should not cloud your mind. Otherwise, you will face unnecessary hassle later.
Some service providers have promised a lot before the deal but fail to meet expectations later, and they mainly struggle with their after-sales support. Therefore, I recommend requesting a demo and then asking for a free trial.
It will help you check the quality of click-to-call solutions and understand the knowledge of your potential partner’s team. Plus, you will get clarity regarding how easy-to-use available features are.
Once you have full transparency and satisfaction, discuss the pricing and get the solution at the best possible rate.
Go with the experience.
In the business world, experience is invaluable because you can expect better execution when you have relevant experience under your belt. So, if you want quality click-to-call service, choose an experienced solution provider like Knowlarity.
Of course, you may come across some less professional providers offering inexpensive solutions and tempting you to join forces with them. However, it would help if you did not take the bait because you will save some bucks at the cost of quality and experience.
Therefore, go with the one with vast industrial experience and can offer you premium solutions at a budget-friendly rate.
Getting the most exemplary click-to-call service or any other is fundamental because your decision will decide how better the experience your customers will get with your brand.
With the help of this blog, I have tried to share some crucial tips that will help you get the best click-to-call solution for your business.
In case you want to skip the search for a trustworthy provider, contact Knowlarity, a reputed firm that has been offering phenomenal services for many yearsWritten By: Manna Khare