blog

Jun 6, 2022

What Is A Cloud Telephony Product, And Why Is It Important? Who Needs Cloud Telephony?

Cloud telephony is a cloud-based phone system that leverages internet connection and VoIP protocol to streamline all business communication across the globe at a significantly lower cost.

Jun 7, 2022

Is Virtual Number Free? How Do I Set Up a Virtual Phone Number?

A virtual number, also known as direct inward dialling (DID), allows you to route calls to your business wherever you are.

Jun 8, 2022

What Is An IVR? Use Of IVR In A Call Center, and How Does It Work?

In short, known as IVR, Interactive Voice Response interacts with customers using a pre-recorded message with touch-tone technology, spoken word responses, or both.

June 10, 2022

What is a softphone and how does it work

The softphone system is accessible on any device - not just traditional landline desk phones - since the calls are made over the internet and not throu1gh the traditional PSTN network.

Jun 13, 2022

What are Toll Free Number Services in India? How can I Find a Toll Free Number?

Toll-free numbers, also known as freephone numbers, are helpful if you want your callers to reach you without paying long-distance charges

Jun 14, 2022

What is IVR Solution? What Are the Types of IVR?

Interested in buying IVR solutions? Let’s get a crisp idea about its benefits & types.

Jun 15, 2022

What Is An Auto Dialer? What Is The Cost Of Auto Dialer Software In India?

An auto dialer software does exactly what its name suggests– it is software or hardware that allows you to make outbound calls in bulk or to multiple phone numbers simultaneously via an IVR system or recorded voice.

June 16, 2022

What Is a Call Center Solution and How Do Call Centers Solve Problems?

Get the benefit of software for call centers to improve productivity and customer satisfaction. Call center solutions help to meet your business goals.

Jun 17, 2022

How to Improve Call center Process with Cloud center System?

A call center system is an integral aspect of any business and should be given the attention it deserves. Companies can substantially increase customer satisfaction and reduce customer service response time by improving the call center process.

Jun 20, 2022

What Is DID Number The Complete Guide: What, Why, And How

A DID number allows you to route incoming calls directly to your business landline or cell phone, even if the call originates from outside your local area code.

Jun 21, 2022

How Call Recording Software Works And How Do You Manage Call Recording In Software

Call recording can also cause legal issues, so users must be careful about how they record calls. The guide will teach you how the call recording software works.

Jun 22, 2022

How does the WhatsApp Business API work?

WhatsApp has a daily net of 1.5 billion global active users, making it one of the most user-friendly and robust communication systems.

June 22, 2022

What is VoIP, and How Does it Work?

The VoIP technology is a panacea to all the pain points related to voice support. This blog will explain what it is, how it works, and which benefits make it the first choice for businesses.

June 24, 2022

Ways Click-to-Call Solution Will Benefit Your Business

Click-to-call has disrupted the customer service landscape, which provides immense benefits to businesses and consumers. Many businesses are making the shift towards a click-to-call solution.

June 25, 2022

Important Features of an Automated Calling System

Do you want to use an automated calling system, but are not sure about your decision? Click here to learn about the system’s important features and make the best call for your business.

June 25, 2022

What is a call management system and How do you manage calls?

Customer experience and call management are directly proportional to each other. Click here to know what a call management system is and what you should do to handle customer calls.

June 29, 2022

How to choose the best auto dialer software in India

Not sure which auto-dialer solution is best for you? Pick the best auto dialer system for your company with Knowlarity!

July1, 2022

What is Speech to Text Solution & How Does it Work?

Technology has advanced significantly since the advent of Speech to Text technologies. Know how you can leverage this in your business with Knowlarity!

July 4, 2022

Ideal IVR Service with Knowlarity!

There is no denying that IVR, or interactive voice response, is a game-changer. But how can you get it for your company? Learn more with Knowlarity!

July 5, 2022

Understanding Toll-Free Numbers and Their Benefits for B2C Communications

A toll-free number offers an excellent way for businesses to interact with their customers and quickly resolve their queries. Read on to know more.

July 8, 2022

How do Auto Dialers work & How to install an Auto Dialer?

An Auto Dialer System is a software solution that will call numbers on a list. The auto-dialer will connect the caller to a live person or pre-recorded message.

July 9, 2022

Knowlarity's Cloud Telephony Services — Cost-Effective and Customer-Based Features for Your Enterprise

Cloud telephony is a web-based communication solution for your businesses managed by a third-party provider. No traditional setups are required for this; instead, it is implemented through technology.

July 11, 2022

What Do You Mean By DID Number And How Do Your Customer Benefit?

DID numbers can be used anywhere in the globe and that call forwarding is frequently less expensive than international calling plans is one advantage over local numbers.

July 13, 2022

What is a Call Management System, and Why is Call Management Important?

A call management system is a comprehensive system through which businesses handle incoming customer calls. These call management services help track calls, collect valuable insights, and routing calls to the suitable department/person.

July 13, 2022

which Software Is Best For Call Recording And How Do I Record Phone Calls?

Transcribe every interaction to help your team grow, secure your legal responsibilities and serve your customers better with Knowlarity's call recording services,

July 15, 2022

Missed Called Services for Cost-Effective Communication

Want to move away from the daily hassle of extensive customer interaction? Knowlarity's missed call services help keep your client interaction concise and satisfactory.

July 18, 2022

What Is Outbound Dialing? How Does An Outbound Dialer Work?

An outbound auto-dialer is a software system that automates outbound calls from sales and customer care agents to prospective customers. Read on to find out more!

July 19, 2022

How To Do Automated Outbound Calling The Right Way?

Leveraging an automated calling system with human-like voice interaction to contact customers enhances customer interaction and helps businesses stay connected with customers.

July 20, 2022

What Are Inbound Call Centers? How Can I Improve My Inbound Call Center?

An inbound call center software is a communication facility explicitly built to manage incoming customer calls. It caters to a wide range of customer and potential customer queries, including product details

July 20, 2022

What Is Click To Call Solution And How Do I Use Click To Call?

Click-to-call has disrupted the customer service landscape, which provides immense benefits to businesses and consumers. Many businesses are making the shift towards a click-to-call solution.

July 21, 2022

Learn more about text-to-speech services with a simple example!

text-to-speech (TTS) is an assistive technology that can read texts aloud with a human-like voice. Understand TTS services with an example.

July 22, 2022

Differences Between Speech to Text and Text to Speech

Ready to get started? Knowlarity, an STT solution provider, provides pitch control, accurate voice and text recognition and multilingual and multi-accent support.

July 23, 2022

7 Ways to Get A toll-free Number Online in 2022

The toll-free number solution has been in existence for more than 50 years to help businesses streamline customer support. Know how you can get one for your business.

July 24, 2022

Which is the Best IVR System for any Business and How can I get this IVR?

Do you want to set up IVR services for your business to route and expedite incoming calls? Know how with Knowlarity!

July 27, 2022

What does Automatic Call Distribution mean, and how does an ACD work?

Automatic Call Distribution is a software solution that optimizes the call routes and smartly routes the incoming calls to specific agents based on certain criteria

July 28, 2022

What are the Different Types of Business Phone Systems?

Business telephone systems enable communication between employees and business owners and the capacity to answer incoming calls. There are numerous available business phone systems.

July 29, 2022

What are some popular use cases of WhatsApp Business Solution?

Do you want to use WhatsApp business API to unlock new revenue-generating opportunities? Click here to know the popular use cases of WhatsApp business solutions.

July 30, 2022

Elaborating Text To Speech Services And Its Working

Thinking of hiring text-to-speech services? Understand the technology in detail and learn how it is going to benefit your business.

Aug 2, 2022

Reasons Why Cloud PBX/VoIP Phone Systems Are Better Than Their On-Prem Counterparts

Traditional telephony systems include the installation of the phone systems on the premises of a business by linking all the phone extensions and their connections to the public phone network.

Aug 4, 2022

5 Tips To Manage Your Business Through Virtual Number

Businesses are looking for innovative ways to ensure customer satisfaction, and virtual numbers provide that you can effectively manage your business.

Aug 5, 2022

Call Center Solution: Some Features That Give You Edge Over Your Competitors

If you wish to get a call center solution, here are some features you should look for in call center software.

Aug 8, 2022

How IVR Solutions Reduce Cost and Gain Productivity for Your Business or Improve Customer Service

There are several benefits of IVR solutions. We can improve customer service using IVR solutions for our call centers.

Aug 9, 2022

What is an Automated Phone Calling System, and How do you know if a Number is Automated?

In our efficiency-driven world, automated calling systems are now almost universal, and many individuals routinely use them. But how does it benefit you? Keep reading to find out!

Aug 12, 2022

Top 10 Benefits of Number Masking Solution

Phone number masking is the method to hide our phone numbers when calling or texting someone. With the ever-increasing data privacy concerns, the number masking technique has become essential for businesses.

Aug 13, 2022

Ultimate Guide for Choosing and Using a Call Recording Software

Call recording services allow you to provide utmost customer satisfaction and help your business thrive. Read this to know more about call recording benefits.

Aug 14, 2022

A Comprehensive Guide for an Effective Inbound Call Center with Inbound Call Strategy

Know what it takes to build an effective inbound call center and how you can customize it for your customers.

Aug 18, 2022

Future Of Outbound Call Center Software In The Coming Years

Want to invest in outbound call center software but are unsure about its future? Read on to get clarity now.

Aug 19, 2022

Why Does Your Business Need a Missed Call Solution?

You should get missed call solution from a reputed provider like Knowlarity to collect customer feedback with no hassle.

Aug 20, 2022

What is outbound dialer and types of dialer used in call center?

Do you want to know about an outbound dialer and its types used in a call center? Read on to find out.

Aug 22, 2022

Call Masking Solution: Meaning, Benefits, Use Cases & Why to Use?

One of the great strategies to protect a customer's privacy and identity without compromising their data is to use call masking, also known as number masking or phone number masking.

Aug 23, 2022

How To Choose Best Automated Outbound Calling Software For Business?

Implementing automatic calling software can enhance the agents' productivity. If you wish to create the best call center solution for your businesses, leverage the potential of automatic calling software.

Aug 24, 2022

Tips To Choose Right Click To Call Solution For Your Business

Are you thinking about investing in click-to-call solutions but unsure how to choose the right one for your business? Get help here.

25 Aug, 2022

How Interactive Voice Broadcasting Can Be Beneficial For You?

Voice broadcasting is a great way of reaching out to your customers. Learn how IVR with voice broadcasting can enhance this experience.

26 Aug, 2022

Empower Your Team to Work Remotely with Business Phone Systems

Work from home is the new normal, so learn how cloud business phone systems enable businesses to work remotely yet improve their efficiency.

Aug 29, 2022

Call Management Software – What is it & What does it do?

Customer service executives can listen to recorded calls using Call Management Services and give agents feedback on performing better.

Sept 2, 2022

How Lead Management Solution aids in identifying quality prospects?

Lead management solutions are meant to manage and nurture leads through the sales process. Read about how lead management software identifies quality prospects here.

5 Sept, 2022

Top 10 Virtual Phone Number Providers in 2022

The benefits of virtual numbers are endless. Irrespective of how small or large your enterprise is virtual phone numbers will always be cost-effective.

Sept 10, 2022

4 Tips to Manage Your Business Through Toll-Free Number Solution

Toll-free solutions have become the backbone of most businesses. This article will discuss toll-free numbers, their benefits, and four tips on how toll-free numbers can help manage your business.

Sept 14, 2022

What is a Call Center Solution & How Does it Work?

You can make better client relationships and offer a better customer experience via an effective call center solution, all while increasing team productivity.

Sep 19, 2022

What is Automated Calling Service? Explain the 5 best Automated Calling Services of 2022!

Businesses can utilize automated calling services for various purposes, from completing administrative work to generating leads for sales. Know more with us!

Sept 22, 2022

An Ultimate Guide on Outbound Calling in 2022

Outbound calling is one of the most successful ways to interact with existing customers or reach out to potential ones. Here, we have discussed them in detail.

Sep 28, 2022

What is call masking, and how does it work?

Call masking is a helpful tool that e-commerce companies may use to safeguard their customers and their company's phone lines.

Sep 30, 2022

How Can Masked Phone Numbers Benefit Your Business?

Masked phone numbers are the new way to go for businesses today. A masked number is a phone number that lets you conceal your identity for outgoing calls and texts.

Oct 3, 2022

5 Call Recording Benefits and How Knowlarity Can Help

There are numerous call recording benefits. This article will give a comprehensive view of call recording software and its advantages in the call center service.

Oct 10, 2022

4 Ways Inbound Call Center Can Help Your Business

Investing your money in an inbound call center and time framing an inbound call strategy helps deliver a better customer experience.

Oct 14, 2022

How Your Business Benefits from Outbound Call Center Services

Knowlarity is a renowned outbound call center software company that offers unparalleled and customized outbound call center software to its clients.

Oct 17, 2022

5 Ways Businesses Can Leverage Missed Call Marketing Service

A missed call marketing solution is a method that is both efficient and unique, and it can be used to improve any kind of sales and marketing endeavors.

Oct 18, 2022

Why Do You Need Outbound Dialer For Your Business

Outbound dialers have become an integral part of the call center service business. With auto-dialer, brands can effectively reach multiple customers without wasting much time & effort.

Oct 28, 2022

Top 6 Benefits of Cloud Telephony For Small Businesses

Learn about the benefits of cloud telephony that can help improve communication for any business.

Nov 1, 2022

What is a Softphone and Why Do We Use It?

If you are looking for VoIP options, a softphone is your best bet. Softphones are software applications that help you make calls through a computer or a mobile device.

Nov 4, 2022

Inbound Vs. Outbound IVR: Which One Does Your Call Center Need

Numerous customer-centric businesses have turned towards Interactive Voice Response (IVR) solutions. It helps better manage all inbound and outbound calls through an interactive menu-driven system

Nov 6, 2022

Top 5 Benefits Of Choosing IVR For Your Cloud Contact Center

IVR solutions play a significant role in a customer-centric market. Cloud contact centers often leverage IVRs to inbound telephony calling systems. Read to know the benefits. 

Nov 9, 2022

Business Phone System - 5 Ways They Help Your Business

A business phone system can assist you in streamlining all your conversations and fostering better teamwork in your business. Here are 5 ways how it can do more.

Nov 14, 2022

Role of Call Recording in Improving Customer Service

Call recording is a highly effective technique to see improvements in all aspects of your business, regardless of which ones you wish to focus on. Let’s know-how.

Nov 16, 2022

How Can You Grow Your Business with Toll-Free Numbers?

Getting a toll-free number is an affordable approach to growing your brand and staying in touch with your clients. But, how can it assist in your business growth? Let’s know!

Nov 18, 2022

The Role Of Automatic Outbound Calling For SMBs

It's challenging to grow a small business. However, productivity can be increased by using automated outbound phoning. Here's why you should invest in one.

Nov 23, 2022

Top Benefits of Auto Dialer

This article will give you a complete walkthrough of the auto-dialer solution, what it does, and various auto-dialer benefits.

Nov 25, 2022

What Is DID? Why Does Your Business Need It?

How a direct-dial number makes it easy to handle the volume of inbound calls for the next phase of any business by connecting callers seamlessly.

Nov 30, 2022

Different Features Of Call Management

Maintaining proper communication and doing business are two different sides of a coin. Every customer-facing business requires a call management service to maximize productivity.

Dec 1, 2022

Difference Between Auto Dialer & Predictive Dialer

Understand the key differences between auto-dialers and predictive dialers and their role in outbound call automation.

Dec 9, 2022

Best Call Recording Software for the Industry

It might be challenging to pick call recording software. There are many options available, and they vary considerably. Here’s how you can decide on the best.

Dec 14, 2022

What is DID Number & How Do You Choose the Right Service?

Many businesses utilize DID numbers since they let customers get in touch with a certain person or department directly. Here’s what you should know about DIDs!

Dec 16, 2022

What Does A Call Centre Auto Dialer do? How Much Do Auto Dialers Cost?

Find out what a call center auto dialer is and how it works to make your call center a revenue, productivity, and customer satisfaction powerhouse.

Dec 21, 2022

Understanding Cloud Contact Centers and the Factors that Contribute to Their Success

A cloud contact center should be employed if you wish to enhance your customers' experiences on a single, integrated platform. Know how to make it successful!

Dec 23, 2022

Voice Broadcasting of Marketing Messages| Business Voice Broadcasting

Voice broadcasting software can do a lot for your business by letting your marketing messages reach millions of people in a short period of time.

Dec 26, 2022

Everything you need to know about click-to-call solutions

Learn what are click-to-call solutions, how they function, their important features, and the benefits of using Knowlarity's click-to-call software

Dec 27, 2022

Use and Scope of Outbound Dialer in Different Voice Solutions

Learn more about how and where you can use Knowlarity's outbound dialers in different voice solutions in our new blog to get started with this innovation

Jan 9, 2022

5 Cloud Contact Center Trends To Look Out For In The Future

If you want to leverage outbound call center solutions, Knowlarity is the best. This article will provide five cloud contact center trends to look out for in the future.

Jan 11, 2023

Explain Auto Dialers And Outbound Dialers & How To Choose The Right One

Auto dialers help improve efficiency and results for a business. Here is how to select the right auto dialer service for business.

Jan 17, 2022

7 Reasons You Should Integrate With Knowlarity

If you want to leverage a cloud telephony service provider, try Knowlarity. It offers a holistic set of call center and customer support services, Knowlarity is the best.

Jan 19, 2023

An Exhaustive Guide to Voice Broadcasting Software

This article is an exhaustive guide on voice broadcasting software, its features, and its benefits.

Jan 23, 2023

Toll-Free Number Vs IVR Solution Everything You Need To Know To Get Started

This article is a detailed guide on toll-free numbers, IVR numbers, and how they differ. We will also discuss outbound IVR software and the best service provider for toll-free and IVR solutions.

Jan 30, 2023

6 Emerging CX Trends For Virtual Number In 2023

This article is a quick walkthrough of the six emerging customer experience trends call centers will witness in 2023 through virtual numbers solutions.

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