Multi-level IVR System for your business
Power your business communication by greeting them with a professional IVR when they call your business, and routing them to the right team based on their input.
Knowlarity’s Cloud IVR System
Get more leads with our cloud IVR system
With Knowlarity’s personalized IVR system (IVRS), your IVR addresses callers by their name and directs them to a suitable agent based on his call history, purchase history and location.
Get a professional image for your business
Use your IVR system to respond to all customer queries professionally. Reduce caller waiting time and direct them to the concerned department or agent to highly organized business communication system with an IVR number
Boost agent productivity
Our cloud IVR solutions enable customers to handle most queries such as billing, basic information, etc. by themselves. The IVR would allow your agents to invest time on more complex client issues.
Use Knowlarity’s IVR system to handle a large call volume
Forget about the peak hour call load with Knowlarity’s cloud IVR solutions and handle up to 50 calls concurrently
Create a personalized experience for your customers
How the best IVR system in India improves customer experience
- Knowlarity’s Personalized IVR system greets you by your name which creates a great impression on your callers. and The IVR predicts why your customers are calling based on their interaction history. Intelligently directs you to the right menu option. No need to navigate a complicated menu and waste your time.
- Create IVR system in regional languages with accents and dialects native to the callers’ geographic location and smart route them to local agents
Cloud IVR solutions packed with powerful features>
IVR System available 24*7
Provide quick, uninterrupted support to your customers. Record all customer messages on voicemail on non-working hours and off days. You never miss a business lead with our cloud IVR solutions
Call recording, real time reports and analytics
Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further push this data to your CRM or use the recordings for internal training purpose
Time-based call routing
IVR System automatically lets you route calls beyond working hours to your agents’ mobiles or activate voice messaging
Programmable extensions with multi-level IVR
Configure sophisticated IVR call flows with menu as well as multiple sub-menu options
Easy CRM integration
Maintain a caller database by recording details such as caller details, call duration, time, caller location, the conversation, etc. by integrating your IVR number with any CRM.
VIP IVR number
Choose your IVR number from a pool of international and domestic, toll free and virtual phone numbers
With our smart hosted IVR service, connect one particular caller to the same agent for better customer experience
Hosted IVR allows you to block unwanted callers while prioritizing important calls and clients
SOME HAPPY VOICES
What our customers say
With knowlarity’s Super Receptionist , we have dramatically improved our customer experience because of the real time feedback we now get.SOUMYADEEP BARMANDIRECTORFASSO'S
Since we got Knowlarity’s emergency response solution (ERCC), the hospital has been able to reduce its error rate by 90%RAJIV GUPTADEPUTY MANAGER, MEDICAL OPERATIONSFORTIS
We are very happy with Knowlarity’s ability to deliver on time and suggest solutions to make the best use of their products.SHRUTI GARGCHIEF MANAGER – CLIENT ENGAGEMENTTIMES GROUP